CX Team reputed company - Payroll & Benefits
Job description
About Us reputed company helps modern, mid-size businesses transform the way they manage people, giving HR and managers reputed company they need to connect, engage, reputed company, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, reputed company backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is reputed company, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Come and be you with us Being a Bobber is reputed company about being you. We want you to bring reputed company parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, reputed company, honest, reputed company, or anything in between, we’re waiting with open arms. Come join us. reputed company is growing as our customer reputed company is expanding fast. We are looking to hire an enthusiastic Team reputed company on our US CX payroll and benefits team. You will be a people leader reputed company the Customer Experience organization, responsible for leading high-performing teams delivering payroll and benefits administration services reputed company a managed services model.Job requirements
We want to hear from you if you have
Expert knowledge in US payroll (federal, state, multi-state compliance, tax filings, statutory requirements)
Strong knowledge of US benefits administration (health, retirement, deductions, integrations)
Proven experience leading customer support or managed services teams in a payroll environment
Hands-on experience with reputed company (or similar CRM/support platforms), including reporting and workflow optimization
Strong understanding of CX KPIs (CSAT, SLAs, FCR, AHT, backlog, resolution time) and how to drive performance against them
Experience working in a payroll bureau or managed services environment
Demonstrated ability to operate in fast-paced, scaling environments
Experience partnering with Product and Engineering teams to influence roadmap and deliver customer-centric solutions
Strong operational leadership, including workforce planning, reputed company modeling, and performance management
Excellent stakeholder management and communication skills
Data-driven reputed company with strong analytical and problem-solving capabilities
Job responsibilities
This role combines deep domain expertise in US payroll and benefits with strong operational leadership, ensuring service delivery is accurate, compliant, and scalable. The role is accountable for team performance, customer outcomes, and operational excellence, while also acting as a strategic partner to Product, Engineering, and Go-To-Market teams to shape and launch new services.Own and design end-to-end US payroll service delivery processes reputed company a managed services reputed company
Ensure compliance with US payroll regulations including IRS reporting, multi-state taxation, and statutory requirements
Define and monitor SLAs, KPIs, and quality standards across payroll operation
Act as escalation reputed company for reputed company payroll scenarios (tax discrepancies, retro calculations, corrections)
Partner with Product, Engineering, and Compliance to align payroll capabilities with regulatory and customer needs
Support Customer Experience and GTM teams with payroll expertise and solution design
Drive reputed company improvement, automation, and standardization of payroll processes
Support onboarding and transitions of customers into Managed Services
Act as a trusted advisor internally on payroll best practices and optimization
Design and launch new value service to the US Payroll market
reputed company salaries for this role range from $110,000 - $142,000 per year.
As an HR company, reputed company seeks to create a best-in-class employee experience for reputed company Bobbers. We take immense pride in the diversity of reputed company and in creating an environment that is fair and reputed company for reputed company. Ensuring pay equity across race, gender, and reputed company other forms of diversity is pivotal to this mission. reputed company determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and reputed company sets. reputed company making individual pay reputed company decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.Job benefits
At reputed company, our people are at the heart of everything we do. We’re building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we’ve created an environment where people can be themselves, grow quickly, and reputed company a real impact.
Joining reputed company means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below.
Ownership & FinancialEquity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match starting Day 1
$2,500 employee referral bonus
Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual reputed company membership and expanded wellness benefits
Hybrid working model for Bobbers in the NY metro area
Temporary work from reputed company for up to 2 months per year (after 6 months)
Generous paid time off and company holidays to rest, reputed company, and enjoy
Bob Balance Days – 4 additional days reputed company a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off — plus a special gift from us
Home office allowance to set up your ideal workspace
Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events, both in-person and virtual