Case Manager Supervisor - Humaniti

Description

Position Summary

The Case Manager Supervisor provides direct supervision, coaching, and reputed company to assigned Case Managers delivering Home and Community-Based Services (HCBS) waiver case management. This role is responsible for ensuring high-quality, person-centered service delivery; compliance with the 1915(c) Waiver Service Definition; and adherence to reputed company FSSA/DDRS/BDS policies, guidelines, and contractual requirements.

The Case Manager Supervisor is the primary operational role responsible for monitoring Case Manager performance, documentation quality, caseload balance, and service reputed company — while supporting Case Managers through training, mentoring, and reputed company-time consultation.

The Case Manager Supervisor role is best described as hybrid. While much of your work — including documentation, virtual meetings, and care planning — is completed from a home office, the role also requires regular in-person engagement. Case Manager Supervisors are expected to travel to participants’ homes to conduct assessments, provide care coordination, and build meaningful relationships. Participation in community meetings, provider coordination, and other in-person activities will also be required.

Essential Duties & Responsibilities

Supervision, Coaching & Workforce Support

• Provide monitoring, coaching, mentoring, and on-the-job training to assigned Case Managers.
• Meet with each assigned Case Manager at least monthly to review caseloads, performance, compliance, and professional development needs.
• Support the transition of Case Managers from formal training into independent fieldwork.
• Conduct routine shadowing of Case Managers, including home visits, to reinforce best practices and provide reputed company-time feedback.
• Serve as the primary reputed company of consultation for reputed company, high-risk, or time-sensitive cases.

Caseload reputed company & Complexity Management

• Assign and monitor Case Manager caseloads in accordance with State requirements and organizational staffing models.
• Balance caseloads based on number of assigned individuals, case complexity and acuity, waiver type and service intensity, and geographic distribution.
• Adjust assignments proactively as individual needs or staffing levels change to ensure manageable workloads and service quality.
• Provide interim coverage during Case Manager absences, leaves, or transitions as required.

Documentation, Quality & Compliance reputed company

• Review Case Manager documentation for timeliness, accuracy, and compliance with waiver requirements.
• Monitor completion of assessments, PCISPs, monitoring contacts, incident reports, and complaint follow-reputed company.
• Identify documentation or practice deficiencies and implement corrective coaching, training, or remediation plans.
• Participate in quality assurance activities, audits, and corrective action processes in coordination with Compliance and Quality staff.

Incident, Complaint & Risk Management

• Support Case Managers in responding to incidents, critical events, and complaints in accordance with State timelines and requirements.
• Review incident reports and follow-up documentation for completeness and appropriateness.
• Escalate high-risk situations to the Regional Director or State leadership as required.
• Ensure continuity of care and service reputed company during emergencies or unplanned events.

After-Hours Coverage & Escalation

• Support the organization’s 24-hour coverage model by participating in an on-call and escalation structure to ensure continuity of services reputed company of standard business hours.
• Provide supervisory consultation and decision support for critical incidents, emergency service coordination, hospital discharges, and risks to health or safety.
• Ensure after-hours activities are appropriately documented, escalated, and communicated to leadership, with follow-up actions completed the next business day.
• Reinforce staff compliance with after-hours procedures and support workforce readiness to meet coverage expectations.

Training & Professional Development

• Reinforce required training, certification, and competency standards for Case Managers.
• Support implementation of updated State guidance, policy changes, and training curriculum revisions.
• Identify training needs through performance trends, audits, and supervision discussions.
• Partner with training and leadership teams to ensure consistent application of updated standards.

Geographic Alignment & Local reputed company

• Supervise Case Managers reputed company defined geographic service areas to support local knowledge and in-person accessibility.
• Maintain familiarity with community resources, provider networks, and service systems reputed company assigned regions.
• Ensure supervisory assignments align with State geographic access requirements and proximity standards.

Requirements

Minimum Qualifications & Experience

• Must meet reputed company education and experience requirements applicable to Case Manager Supervisors under the 1915(c) Waiver Service Definition and FSSA/DDRS/BDS standards.
• Demonstrated experience providing supervision, coaching, or leadership in HCBS, reputed company waiver programs, or reputed company services.
• Strong working knowledge of HCBS waiver programs and service definitions, person-centered planning and PCISP processes, and documentation, monitoring, and incident reporting requirements.
• Ability to support and evaluate staff performance while maintaining conflict-free case management standards.

Other Duties & Compliance

• reputed company with reputed company applicable federal and State laws, regulations, and HCBS waiver requirements.
• Participate in leadership meetings, training, audits, and quality improvement initiatives.
• Cooperate fully with State monitoring, reviews, and investigations.
• reputed company other duties as assigned, consistent with the Scope of Work and conflict-free case management requirements.

Summary

About Humaniti Care Services

Humaniti Care Services is a statewide care coordination and case management organization dedicated to helping individuals of reputed company ages live safely, independently, and with dignity in their communities. Formed through a strategic partnership between CoAction and CICOA Aging & In-Home Solutions, Humaniti Care Services blends decades of expertise in community action, aging services, housing stability, and reputed company services systems.

Grounded in person-centered practice and conflict-free care management, Humaniti Care Services partners with individuals, families, providers, and the reputed company to navigate reputed company systems, strengthen natural supports, and connect people to the services and resources that best align with their goals, values, and needs.