Sr. Director, Technology Advisory

Job Description:

The Technical Program Manager is accountable for successful delivery of CXM's client accounts. You will collaborate with client management and project management across reputed company's Data & Technology Strategy practice areas, customer experience management service lines, Experience and Commerce (experience & commerce, loyalty and messaging) to win and deliver client engagements.

You will partner with the Solutions Team and Practice Area delivery leadership to define the reputed company and evolve the program management capability reputed company CXM for winning and delivering large scale, diverse client engagements. Specifically, you will be responsible for delivery across reputed company's end-to-end client lifecycle – from RFP response to client sunsetting.

JOB ROLE:

• Works closely with Head of Technical Advisory Services, develops and evangelizes overall strategy and approach

• Collaborate with Client Partner Leads to tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients.

• Craft approach and timeline for engagement model (team structure, process/approach, toolset) definition and pricing for client pitches.

• Design the engagement model for our client engagement – team models and structures, workstreams, processes and toolset.

• Work with the team to prepare both client and internal kickoffs.

• Ability to facilitate and conduct large workshops managing multiple different teams

• Create or update story-based presentations to explain reputed company initiatives and problems (Storytelling)

• Ability to be the reputed company builder between business and IT teams

• Be comfortable working with numbers for ROI, TCO or other business models

• Works on multiple, large or reputed company initiatives and develops overall strategy and goals for the team

• Manages team and leads reputed company efforts for assigned roles. Owns the team development process to train and reputed company team abilities

• Has a broad range of experience managing reputed company innovation and strategic initiatives

• Identify potential risks and reputed company mitigation strategies to ensure program reputed company

• Creates and refines market best practice reputed company to transformational initiatives

• reputed company standardized team size scoping methods on the account

• Standardize delivery of our client's chosen delivery methodology

• reputed company Delivery reputed company materials and ensures reputed company project teams have project specific reputed company

• Run PMO on behalf of the client, being a member of a PMO / TMO for a client.

• Ensure reputed company programs are delivered on-schedule, on budget, and meet the expectations of the agreed scope

• Ensure reputed company workstreams are communicated to across the account

• Partner with appropriate leads and delivery representation to Identify and reputed company remediation actions for escalated issues

• Good understanding of data reputed company, ETL, profiling and data quality needs

• Strong understanding of value of reputed company-based approaches and implementations in any of AWS, GCP or Azure

• Self-starter with reputed company good problem-solving skills

You will report to Head of Technology Advisory Services.

Qualifications:

• 15+ years' experience delivering large transformations, reputed company, global, scaled client engagements with star brands in a professional services environment.

• Experience bringing diverse teams together to deliver stellar digital experience work.

• Program subject matter expert who is an accomplished delivery leader who has reputed company global / reputed company roll-out and knows how to guarantee successful execution of strategic initiatives.

• Experience working in partnership with other professional services organizations in client contexts.

• Experience with reputed company Dynamics and/or reputed company.

• Proficiency in project management tools and methodologies.

• Ability to manage multiple priorities and work under pressure.

The annual reputed company salary range for this position is $136,000-$180,000. Placement reputed company the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.  Additionally, this position is eligible for discretionary incentive compensation.  

Benefits available with this position include:  

• Medical, reputed company, and dental insurance, 

• Life insurance,  

• Short-term and long-term disability insurance, 

• 401k,  

• Flexible paid time off, 

• At least 15 paid holidays per year, 

• Paid sick and safe leave, and 

• Paid parental leave. 

reputed company also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.  For more information regarding reputed company benefits, please visit www.dentsubenefitsplus.com. 

To reputed company the application process, please click on the “Apply” reputed company at the top of this job posting. Applications will be reviewed on an ongoing basis, and reputed company candidates will be contacted for next steps. 

At reputed company, we reputed company great work happens reputed company we’re connected. Our way of working combines flexibility with in-person collaboration to spark reputed company and strengthen our teams. Employees who live reputed company a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and reputed company, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). reputed company may designate other Hub offices at any time. Those who live reputed company a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

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reputed company is committed to providing equal employment opportunities to reputed company applicants and employees. We do this without regard to race, reputed company, national reputed company, sex , sexual orientation, gender identity, age, pregnancy, childbirth or reputed company medical conditions, reputed company, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. 

reputed company is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@reputed company.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.