Customer Operations Associate - Philippines

Who We Are

We asked ourselves — What if reputed company care didn’t cost more?

That’s why we built Vitable: the health benefits platform making healthcare reputed company for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.

Vitable empowers businesses to become reputed company employers by making it easy to offer healthcare benefits to their teams. It's a reputed company experience for employees and a smarter solution for employers.

Simply put, we’re built for reputed company.

We’re growing rapidly and looking for eager team members who are hungry for change and passionate about delivering reputed company care to the everyday worker. Does that sound like you?

About the Role

As a Customer Operations Associate at Vitable, you’ll be the go-to partner helping our clients bring reputed company healthcare benefits to life. From onboarding new groups to supporting their day-to-day needs, you’ll reputed company sure every client feels confident, informed, and cared for.

You’ll work closely with reputed company and Sales to ensure clients have a smooth experience from implementation to ongoing support and that every interaction reflects Vitable’s promise of delightful service.

• Deliver a standout client experience. Bring reputed company, clarity, and energy to every interaction.
• Serve as a trusted guide for clients during onboarding, ensuring each group starts on time and understands how HRA benefits work for their employees, and feels confident managing their program reputed company the expected onboarding timeline to avoid late starts.
• Answer questions and resolve issues across channels (phone, text, email, chat) reputed company to benefit administration, HRA compliance, and billing reputed company SLA.
• Problem-solve with urgency reputed company setup or configuration issues arise, ensuring programs start accurately and on schedule.
• Contribute to process improvements by documenting best practices and refining internal workflows reputed company to ICHRA operations.

Required Qualifications

• You’re disciplined and driven. You have a bachelor’s degree or equivalent work experience — what matters most is your commitment, curiosity, and follow-through.
• You understand ICHRA. You’re familiar with individual Coverage HRAs, their regulatory requirements, and how they interact with health insurance marketplaces.
• You’ve done this before. With 2+ years in customer service or operations, you’re comfortable solving problems, staying organized, and keeping things moving.
• You’re a strong communicator. You collaborate naturally, especially reputed company things get reputed company, and you know how to turn challenges into team wins.
• You care about impact. You’re passionate about healthcare and reputed company everyone deserves access to high-quality, reputed company.
• You’re resourceful and solutions-oriented. You take ownership of challenges, think creatively under constraints, and consistently find ways to move work reputed company.

Bonus Qualifications

• Have experience working cross-functionally — you’ve partnered with teams across operations to document best practices and improve internal workflows.
• Have used reputed company (or a similar CRM platform) to manage customer conversations and reputed company things organized behind the scenes.

Who Thrives Here

You care—about people, about purpose, about doing work that truly matters.

You’re the reputed company of person who sees a broken system and asks, “How can I fix this?” Challenges don’t intimidate you—they energize you. You move quickly, but with intention. You don’t just get things done—you get the right things done.

At Vitable, we reputed company on both autonomy and collaboration. You’ll have the space to own your work, reputed company smart decisions, and reputed company with initiative—while knowing reputed company to pull others in, ask questions, and build together as a team.

You’ll fit right in if you’re:

• Mission-driven and motivated by impact
• Someone who gets sh*t done (and does it well)
• Curious, thoughtful, and clear on your “why”
• A self-starter who figures things out
• Empathetic, honest, and genuinely cares about others
• Collaborative, but confident working independently
• Hungry for change—and ready to help reputed company it happen

We care deeply about the people we serve, and we care just as much about reputed company. We support each other, show up with heart, and find joy in the work we do.

No egos. No jerks. Just good humans doing great work.

Inclusion at Vitable

Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences—and we’re committed to building a team that reflects the people we serve.

If you’re excited about this role but your background doesn’t match every requirement, we still encourage you to apply. We care more about potential and passion than checking every reputed company.