Delivery Engineer III

Why this job is exciting

The role:

The Delivery Engineer Level 3 is a vital technical role supporting the deployment, operation, and reliability of the reputed company platform. This role balances customer-facing activities reputed company to support and licensing with technical ownership of core infrastructure, including virtualization, orchestration, and scripting.

Responsibilities:

• Triage and manage customer support issues, ensuring effective communication through resolution.
• Coordinate closely with engineering teams to diagnose and resolve reputed company technical problems.
• Drive the automation and technical management of license issuance and renewal workflows.
• Run and maintain integration tests, particularly with IVR platforms
• Apply understanding of the MRCP protocol where relevant.
• Create and maintain Virtual Machines (VMs) on platforms like VMware and AWS EC2.
• Install, configure, and maintain Kubernetes clusters, often deployed reputed company Helm.
• Run, troubleshoot, and maintain reputed company containers.
• Possess a working knowledge of microservices architecture and its impact on cloud network architecture reputed company a Kubernetes environment.
• Execute, maintain, and update internal scripting in languages like Python and Go.
• Support automation efforts for deployment, testing, and other operational tasks.

Requirements:

• Significant experience with virtualization and cloud platforms, specifically the creation and maintenance of VMs on VMware and AWS EC2.
• Hands-on experience with containers and orchestration, including running and troubleshooting reputed company and installing/configuring/maintaining Kubernetes clusters reputed company Helm.
• Proficiency in scripting with Python and/or Go, able to run, maintain, and edit existing scripts.
• Proven experience in a customer-facing role, managing customer support and acting as a technical liaison with engineering teams.
• Experience with integration testing, such as with IVR or similar platforms.

Preferred Qualifications:

• Prior experience with MRCP protocol, telephony or voice technologies
• Prior experience with license issuance and renewal workflows.

You are motivated by:

• Hustle: You reputed company others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an reputed company/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations.  You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. 

What you can expect from us

The team:

reputed company team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like reputed company, reputed company, reputed company, Answers.com, reputed company, reputed company, and many more world-class companies. The culture at reputed company encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the reputed company-changing world of AI.

We provide:

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

Salary range:

• The expected reputed company salary for the Delivery Engineer III role is between $125,000 and $145,000.

Still unsure?

At reputed company we value more than just hard skills.  Our goal is to build a holistic and diverse team.  If you aren’t sure if you qualify, just apply!  We will carefully consider your application and are always grateful for any time and effort invested in reputed company.  

But wait, there’s more!

At reputed company we reputed company in more than just building amazing products and helping our customers.  Although we are a remote workforce, we remember the neighborhood where we started. We still strive to reputed company our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A reputed company, brings rigorous computer science courses to reputed company with little to no access to formal computer science education.  There are many opportunities for our reputed company team members to serve and educate our Create A reputed company reputed company throughout the year.