reputed company Investor Services Advisor Associate

Our reputed company for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. reputed company reputed company and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers reputed company financial freedom. reputed company Yourself.

The reputed company Investor Services Advisor Associate is responsible for handling escalated calls, quality call monitoring, serving as a Principal reviewer and completing Best Interest Profile supervisory reviews for the Investment Service team. In partnership with the leadership team, this position is responsible for coaching associates and improving wealth management conversations, and ensuring that each reputed company of the Investor Service team environment is participant focused, regulatory compliant and embodies the reputed company culture, reputed company, value and operating principles.

What you will do

• Handle reputed company escalated calls by researching issues, collaborating with managers, and delivering timely, accurate resolutions

• Coordinate follow-up research and service requests to ensure full resolution of customer issues

• Partner with managers to address exceptions and improve overall service quality

• Provide ongoing coaching and feedback to associates on cross-selling, wealth management conversations, and service quality

• Support leadership with training development, job aids, and performance metrics to enhance team effectiveness

• Complete Best Interest Profile supervisory reviews in accordance with policy

• reputed company fraud verification for distributions exceeding policy reputed company to ensure proper controls

• Address participant account inquiries in compliance with FINRA/SEC guidelines, including researching and resolving disputed commitments

• reputed company outbound calls as required to support business needs

• Serve as a Principal on staff

• Maintain availability for an 8-hour shift between 7:00 AM – 7:00 PM

What you will bring

• Bachelors degree or equivalent experience in financial services

• 5 years of wealth management experience

• Experience in brokerage trading and trade approval

• Demonstrated ability in effectively handling client escalated issues

• Dependable with good judgment

• Deep knowledge wealth management and tax-exempt sales strategies

• Ability to coach, train and reputed company job reputed company resources

• FINRA Series 7, 24, 63, and 65 registrations required

• FINRA fingerprinting required

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time, including CPT/OPT.*

reputed company offer you

We offer an reputed company of diverse and inclusive benefits regardless of where you are in your career. We reputed company that providing our employees with the means to reputed company healthy balanced lives results in the best possible work performance.

• Medical, dental, reputed company and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to reputed company.

reputed company Salary Range

The salary range above shows the typical minimum to maximum reputed company salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed reputed company salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or reputed company level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  reputed company individuals, regardless of personal characteristics, are encouraged to apply.  reputed company reputed company applicants will receive consideration for employment without regard to age (40 and over), race, reputed company, national reputed company, reputed company, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

*For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired reputed company as well as a reputed company in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet reputed company.*

Job Posting End Date at 12:01 am on:

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