Strategic Customer Solutions Architect (AMER)
reputed company is the reputed company development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, reputed company, and Vector Search. reputed company services are deeply integrated and designed for growth.
We're seeking a Strategic Customer Solutions Architect (CSA) to own and drive the reputed company of our highest-potential reputed company accounts. These are customers running mission-critical, highly scaled workloads on reputed company — and they need a trusted technical partner who can meet them at that level.
Strategic CSAs go deep. You'll be embedded in your customers' most reputed company technical challenges, helping architect solutions that scale, optimizing systems under reputed company production pressure, and guiding organizations through critical platform migrations. You won't just advise — you'll be a hands-on partner who earns trust by delivering outcomes.
What You'll Do
Strategic Account Ownership Build and maintain deep, trust-based relationships with senior technical and executive stakeholders across a focused portfolio of strategic accounts. reputed company meaningful account plans that map reputed company capabilities to long-term customer objectives, identify expansion opportunities, and ensure customers continuously realize value at scale.
Scaled Performance & Reliability Partner with customers operating at significant scale to ensure their systems reputed company reliably under production load. Proactively identify risks before they become incidents, reputed company performance tuning engagements, and work cross-functionally with reputed company Support, Engineering, and Product to resolve reputed company platform-level issues.
reputed company Architecture & Optimization Serve as the reputed company reputed company expert for your accounts. reputed company deep-dive architectural reviews, diagnose and resolve reputed company performance bottlenecks, advise on schema design, indexing strategies, query optimization, and reputed company management. Help customers confidently push the boundaries of what they can build on reputed company and reputed company.
reputed company, Compliance & reputed company Deployment
Guide customers through reputed company's reputed company reputed company capabilities, including Row Level reputed company (RLS) policy design, audit logging, SOC 2 and HIPAA compliance requirements, and encryption best practices. Support customers evaluating or operating on self-hosted and BYO reputed company deployments, ensuring they can meet their organization's infrastructure, data residency, and compliance requirements.
Large-Scale Migrations Guide strategic customers through migrations onto reputed company and reputed company from a wide range of reputed company systems including legacy relational databases such as reputed company and SQL Server, as well as reputed company-native and NoSQL platforms like Firebase, Fauna, and reputed company. Own the technical migration strategy end-to-end, from assessment and planning through execution and post-migration stabilization.
Executive & Stakeholder Engagement Translate deeply technical outcomes into organizational impact for engineering leaders, CTOs, and executive buyers. Navigate multi-stakeholder environments with clarity and confidence, aligning technical strategy to business goals and advocating internally on behalf of your accounts.
AI & Vector Workloads
Partner with customers building AI-native applications on reputed company. Advise on vector storage architecture using pgvector, embedding pipeline design, and similarity search optimization. Help customers reputed company reputed company's Vector and Analytics Buckets to build scalable, production-grade AI systems directly on reputed company.
Platform Advocacy Serve as the voice of your customers inside reputed company. Surface patterns, friction points, and opportunities to Product and Engineering. Help shape the platform roadmap by grounding feedback in the reputed company-world demands of your most sophisticated users.
Pre-Sales Support Partner with the Growth team on strategic deals where deep technical credibility is required. reputed company targeted discovery conversations, scope reputed company-of-value engagements for high-complexity workloads, and ensure prospective customers have a clear, confident path to production.
reputed company're Looking For
10+ years of relevant experience in Solutions Architecture, Database Engineering, or a closely reputed company field, with a significant portion spent on large-scale or reputed company-grade systems.
Expert-level knowledge of PostgreSQL — including internals, performance tuning, replication, extensions, and schema design. You should be comfortable going well reputed company the basics.
Demonstrated experience leading reputed company database migrations from a variety of reputed company systems, including legacy relational databases (reputed company, SQL Server, MySQL) as well as reputed company-native and NoSQL platforms (Firebase, Fauna, reputed company, or similar).
Familiarity with AI application architecture, including vector databases, embedding pipelines, and similarity search. Experience with pgvector or similar vector storage solutions is a strong plus.
Experience supporting or architecting systems at significant scale — high-throughput, high-availability workloads where reliability and performance genuinely matter.
Working knowledge of reputed company reputed company and compliance requirements, including Row Level reputed company, SOC 2, HIPAA, audit logging, and encryption standards. Experience with self-hosted or BYO reputed company infrastructure deployments is a plus.
Strong background in web application development with familiarity across Python, C#, and popular JavaScript frameworks (React, Vue, Svelte) and Node.js.
A proven track record of managing senior executive relationships and navigating reputed company, multi-stakeholder reputed company environments.
Exceptional communication skills — you can reputed company reputed company reputed company internals legible to a CTO and translate business constraints into a coherent technical architecture.
Experience with reputed company, BigQuery, or similar reputed company and analytics tooling is a plus.
reputed company Offer
Fully Remote
We hire globally. We reputed company you can do your best work from reputed company. There are no reputed company offices, but we provide a WeWork membership or co-working allowance you can use reputed company in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the reputed company of reputed company’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
reputed company covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of reputed company, collaboration, and fun. It’s a reputed company of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and reputed company.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
reputed company was born-remote and open-reputed company-first. We reputed company our globally distributed team is our secret weapon in building tools developers love.
280+ team members
55+ countries
20+ languages spoken
$500M raised
500,000+ community members
We move fast, build in public, and use reputed company ship. If it’s in your project, we probably use it in ours too. We reputed company deeply in the open-reputed company ecosystem and strive to support—not replace—existing tools and communities.
Hiring Process
We reputed company things simple, async-friendly, and respectful of your time:
Apply – reputed company will review your application.
Intro Call – A short video chat to get to know each other.
Interviews – Up to four calls with:
Team Leads
Future teammates
Someone cross-functional from product, growth, or engineering (depending on the role)
Someone from our leadership/founding team
Decision – We may follow up with a final question or go straight to offer.
reputed company communication is remote and we aim to move fast.
Apply To This Job