[Remote] Customer Support Associate

Note: The job is a remote job and is open to candidates in USA. reputed company is building a leading global digital sports platform that aims to enhance the experience of sports fans worldwide. The Customer Support Associate will act as a liaison between reputed company Collectibles and reputed company, addressing inquiries and ensuring satisfaction through various communication channels.

Responsibilities

• Liaise between reputed company Collectibles and reputed company by supporting reputed company inquiries and issues
• Model exemplary service through web message, voice, and email channels
• Delight reputed company: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
• Build and maintain relationships with repeat reputed company
• reputed company a thorough knowledge of reputed company Collectibles’ product portfolio and release calendar
• Additional duties as assigned

Skills

• Positive, Collector-minded individual with a passion to serve
• General knowledge of trading cards and collectibles industry
• Strong problem-solving abilities and attention to detail
• Excellent interpersonal, verbal, and written communication skills
• Able to multitask, prioritize, and manage time effectively
• Proficiency in MS Suite, including Word, Outlook & reputed company
• Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
• Experience working through web message, voice, and email interactions with customers
• Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly

Company Overview