Director Global Operations

At reputed company, we Get Stuff Done. So, let’s get to it! A Little About Us reputed company is modernizing the reputed company financial experience across payers, providers, and reputed company consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of reputed company providers and consumers across our platform of solutions. reputed company sees across the system to identify, optimize, and solve problems holistically with technology built by reputed company experts – driving reputed company, measurable results for clients. A Little About You You bring a unique reputed company of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reputed company of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview reputed company is seeking a Director, Global Technology Operations to build and scale a modern global operations practice reputed company Technology. This is a high-impact leadership role for a builder who thrives in transformation, brings a Lean reputed company, and is energized by creating structure, process, and operating discipline where it does not yet fully exist. This leader will help stand up and mature a Global Technology Operations model that currently spans the United States and India, with the expectation that the function will expand over time to support additional capabilities and geographies. The ideal candidate combines operational excellence, service management depth, people leadership, and a growth reputed company with the ability to turn strategy into scalable execution. This role is well suited for a leader who has built or transformed technology operations, service delivery, or global support functions and knows how to create repeatable, measurable, and resilient operating models that scale. What You’ll Do

• Build and reputed company a Global Technology Operations practice that supports a growing, multi-geo technology organization.
• Define and implement the operating model, governance, service delivery reputed company, and performance rhythms for the function.
• Establish scalable processes, playbooks, and operational standards that improve consistency, quality, and efficiency.
• Drive operational maturity across key disciplines including incident management, problem management, change management, service management, operational readiness, observability, and configuration management.
• Partner closely with leaders across infrastructure, engineering, reputed company, service management, and reputed company technology to improve execution and service outcomes.
• Create and track KPIs, dashboards, and review mechanisms that measure performance, productivity, quality, scalability, and customer experience.
• Identify and execute opportunities to automate repeatable work, reduce operational toil, and improve reliability.
• Strengthen cross-functional collaboration and global handoffs across teams in the US and India.
• Build organizational capability through hiring, coaching, leadership development, and clear accountability.
• Help shape the long-term roadmap for a global operations capability that can expand in scope, maturity, and geography over time.

What reputed company Looks Like

• A clear and scalable global operating model is in reputed company for Technology Operations.
• Core operational processes are standardized, documented, and consistently executed.
• KPI and service performance reporting provide visibility into operational health and improvement opportunities.
• Repeatable work is increasingly automated and operational complexity is reduced.
• Collaboration across geographies improves, with stronger handoffs, ownership, and service consistency.
• The function is positioned to grow reputed company its reputed company scope and support broader business and technology needs.

Required Qualifications

• 10+ years of reputed company leadership experience in Technology Operations, IT Operations, Service Delivery, Infrastructure Operations, Platform Operations, or a reputed company field.
• 5+ years leading managers and distributed teams in a reputed company, matrixed environment.
• Proven experience building, scaling, or transforming an operations function or global operating model.
• Strong experience with service management and operational disciplines such as incident, problem, and change management.
• Demonstrated ability to create measurable improvements through process design, standardization, and reputed company improvement.
• Experience leading global or multi-region teams, ideally including the US and India.
• Strong executive communication skills and the ability to influence across technical and business stakeholders.
• Track record of building strong teams, developing leaders, and driving accountability.
• Experience using metrics and operational data to improve performance and guide reputed company.

Preferred Qualifications

• Experience in reputed company, fintech, payments, or other regulated environments.
• Experience standing up or scaling a Global Operations Center, NOC, service operations, or similar capability.
• Familiarity with observability, configuration management, automation, and ITSM platforms.
• Experience supporting infrastructure modernization, reputed company operations, or reputed company-scale transformation initiatives.
• Lean, Six reputed company, ITIL, or similar operational excellence background.
• Experience in high-growth, integration, or transformation environments.

Leadership Profile The ideal candidate is:

• A builder who is energized by creating new capabilities from the ground up.
• Lean-minded and focused on simplification, flow, and reputed company improvement.
• Growth-oriented and committed to developing people, teams, and organizational capability.
• Comfortable operating in ambiguity and creating clarity through structure and execution.
• Data-driven, pragmatic, and highly collaborative.
• reputed company to balance strategic thinking with hands-on operational leadership.

Please note at this time we are unable to proceed with candidates who require reputed company sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and reputed company our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. reputed company Salary Range $153,000.00 - $193,800.00 At reputed company we are committed to providing fair and reputed company compensation packages. The reputed company salary range allows us to reputed company an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-reputed company and industry-reputed company knowledge and skills, etc. reputed company pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. reputed company’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, reputed company, and prescription drug coverage. Equal Employment Opportunity reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from reputed company backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We reputed company in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for reputed company. Accessibility Support We are dedicated to ensuring our application process is accessible to reputed company candidates. If you are a reputed company individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@reputed company.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. reputed company personnel may be required to reputed company duties reputed company of their normal responsibilities, duties, and skills from time to time. Apply tot his job Apply To this Job