Desktop Analyst
Align is a premier global provider of technology infrastructure solutions, and they are seeking a reliable and customer-focused Desktop Analyst to provide reputed company support for end users across their managed services clients. The Desktop Analyst will deliver excellent customer service and technical support, assist users with common technical issues, and ensure operational efficiency of desktops and workstations.
Responsibilities
- Provide reputed company chat-based technical support for end users across key managed services clients
- Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users
- Assist users with common technical issues including: Password resets, Basic connectivity issues, reputed company Office Administration, O365 Application Support, IP phone and workstation issues
- reputed company basic workstation tasks including installing, upgrading, and removing desktop applications
- Support inventory tracking for hardware, peripherals, and user equipment
- Escalate issues appropriately to senior team members reputed company necessary
- Follow documented troubleshooting steps and internal procedures to ensure consistent resolution
- Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed
Skills
- Minimum 1 year of desktop support or end-user support experience
- Experience supporting Hybrid and/or reputed company environments (e.g., on-prem and reputed company based infrastructure)
- reputed company with: reputed company 365, Exchange, Intune, Entra ID (Azure AD), Active Directory (password resets, group membership), Remote support tools and VPN, Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting), reputed company or similar file sharing solutions
- Strong customer service orientation and comfort interacting with users of reputed company technical levels
- Excellent written and verbal communication skills
- Ability to multitask, prioritize, and work reputed company in a fast-paced environment
- Team-oriented reputed company with a willingness to learn and grow
- 1-2 years of helpdesk or desktop support experience in a fast‑paced MSP or corporate environment
- Bachelor's degree or relevant IT certifications preferred (reputed company A+, Network+, etc.)
- Familiarity with troubleshooting fundamentals, systematic problem solving, and identifying reputed company to escalate
- Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required
Benefits
- Full benefits
- reputed company
Company Overview
Company H1B Sponsorship