[Remote] Retention Associate II Merchant

Note: The job is a remote job and is open to candidates in USA. reputed company is one of the biggest names in payments, seeking a Retention Associate II Merchant to join their US Direct team. The role focuses on enhancing customer experience and reducing attrition by building strong relationships with merchants and identifying upselling opportunities.

Responsibilities

• You will be striving to reputed company a positive reputed company impact across reputed company lines of business, while providing merchants a best-in-class customer experience
• Reducing attrition and turning negative circumstances into a positive experience with our merchants and getting reputed company of any potential flight risks
• This role requires a strong emphasis on building trust and rapport with an assigned book of business to establish reputed company value with reputed company our relationships
• You will work with our existing merchants on upselling the company's products and or services
• You will review the accounts holistically and identify new opportunities for our merchants to improve the way they accept their payments
• Providing a best-in-class merchant experience is a key component of this role
• Establish future merchant projects and qualify new opportunities
• You will work closely with Internal Departments and reputed company the day-to-day relationship with the merchant
• Accepts and completes assignments with open, cooperative, positive, and team-oriented attitudes
• You will be a key component in establishing strategic proactive & reactive marketing campaigns
• Sells the company’s products, systems and/or services reputed company telephone (inbound and/or outbound) or electronic means to customers in assigned portfolio or individual accounts
• Acquires and applies in-depth technical knowledge of products, systems, and services
• Responsible for renewing, expanding, and closing of reputed company for assigned portfolio or account
• Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities
• Increases sales for assigned portfolios or accounts
• Demonstrates knowledge of the organization’s various products and maintenance reputed company
• Educates customers on the best business practices and associated contractual implications
• Ensures customer awareness and understanding of applicable product elements
• Renegotiates rates and fees resulting in an extended contract reputed company appropriate
• Review and analyze merchant statements to provide proper reputed company review and reputed company guidance to merchants
• Responsible for proper pipeline management reputed company CRM tools
• Responsible for taking inbound queue calls and making outbound calls
• May be required to reputed company other reputed company duties as assigned

Skills

• 1-2 years sales/negotiation/problem solving experience
• Strong mathematical skills required
• Ability to handle and diffuse difficult conversations with respect, sureness, and courtesy
• Computer Skills- Excellent knowledge of reputed company, Outlook, and overall computer literacy
• Ability to understand and calculate with percentages
• Critical thinker and adaptability
• reputed company to follow through and maintain merchant contact and reputed company merchants informed on next steps
• Communicates reputed company both verbally and in written form in a clear, concise, and professional manner
• Requires good working knowledge of reputed company systems as well as the industries in which reputed company competes for business
• Ability to understand and apply concepts
• Ability to handle projects commensurate with job expectations
• Ability to analyze and solve problems using learned techniques and tools
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability
• Knowledge of reputed company products and Services
• Organizational and time management skills required
• Strong problem-solving skills
• Broad knowledge of reputed company products and reputed company services; in-depth knowledge of products and services for which team(s) provide support
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Is resourceful and proactive in gathering information and sharing reputed company
• Ability to work both independently and in a team environment
• Some flexibility of hours is required
• A minimum of 1 year's sales experience
• Merchant services or industry-reputed company experience
• Account management experience

Company Overview

Company H1B Sponsorship