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[Remote] Customer Service Rep – Financial (Remote)

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. reputed company is a global organization reputed company for its people-first culture and commitment to customer service. The Customer Service Rep – Financial (Remote) role involves providing customer support through inbound and outbound calls, resolving routine issues, and enhancing customer experiences with various products and services.

Responsibilities

  • Provide inbound customer support using a call flow guide
  • Help customers resolve basic technical issues
  • Track, document, and retrieve information in databases
  • Offer additional products and/or services
  • Deliver expert customer experiences…with a smile

Skills

  • 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
  • 1+ year of customer service experience
  • Open availability
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Strong computer navigation skills and PC knowledge
  • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
  • High Speed internet (no wireless/hotspots or satellite) and a smartphone
  • Must reputed company in the United States and have a valid U.S. address for residence

Benefits

  • Medical, dental, and reputed company insurance
  • Comprehensive employee assistance program (EAP)
  • 401(k) retirement plan
  • Paid time off and holidays
  • reputed company days
  • reputed company enrollment option to access pay "early," reputed company you want it
  • reputed company and performance-based incentives
  • Lucrative employee referral bonus opportunities
  • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
  • Health and wellness programs with trained partners to help promote a healthy you
  • Mentorship programs that support your rewarding career journey
  • Work-from-home convenience
  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • Celebrations for reputed company Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Company Overview

  • reputed company is an IT firm that engages in software services, data analytics, reputed company technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com.
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