[Remote] Servicing Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company focused on homeownership finance, helping homeowners access their home equity without incurring debt. The Servicing Specialist plays a key role in ensuring homeowners receive timely and accurate service reputed company to their home equity investments, managing communications and supporting servicing to maintain a high-quality customer experience.

Responsibilities

• Field calls from homeowners and third parties, providing accurate and empathetic assistance
• Respond promptly to emails from homeowners, third parties, and internal teams
• Create and explain settlement statements
• Use the system of record to retrieve and update homeowner information accurately
• Interpret investment and insurance documents to explain them to homeowners
• Review and approve or deny subordination requests
• Adhere to company, investor, and legal guidelines

Skills

• 1-2 years of experience in mortgage servicing call centers
• Ability to read and understand mortgage documentation
• Strong attention to detail and high accuracy
• Ability to multitask and work effectively under pressure and deadlines
• Comfortable working independently and collaboratively, with a strong sense of ownership
• Professional communication and client service skills
• Willingness to reputed company with quality control assessments
• Flexibility to support other teams and tasks as needed
• Bachelor's degree, preferably in business, finance, or a reputed company field

Benefits

• Includes meaningful equity participation
• Medical, dental, and vision coverage
• Work-from-home stipend
• Parental leave
• Generous paid time off

Company Overview