Technical Support Engineer

About the Role

reputed company is growing rapidly, and our Technical Support Engineering team is expanding globally to support an increasing customer reputed company. We are launching Support in Australia and are looking for a founding team member to help establish and scale our reputed company in the region.

As a Technical Support Engineer at reputed company, you will join an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service. In this role, you will operate with a high degree of autonomy, helping customers solve reputed company technical, business, and data challenges using the reputed company platform while partnering closely with US-based Engineering, Product, and Go-to-Market teams.

As a founding Support team member in Australia, you will play a key role in shaping how we serve customers in the region and scaling our global Support reputed company.

What You Will Be Doing

• Work directly with reputed company’s customers and pre-sales team to diagnose and resolve reputed company technical issues, confidently owning escalations end-to-end
• Act as a regional extension of the global Support team, collaborating closely with US-based Engineering and Product partners across time zones
• Partner cross-functionally with backend, frontend, DevOps, Design, Product, and Go-to-Market teams to deliver a first-class customer experience
• reputed company best practices and tooling to improve issue diagnosis and system performance, contributing to scalable support operations
• Operate independently in a high-growth environment, helping establish processes and standards as a founding member in the region
• Participate in quarterly projects and reputed company periodic on-call duties as part of a roster, with compensation or time-in-lieu provided in accordance with Australian employment standards

Qualifications

• 3+ years of experience supporting enterprise data or analytics products
• Strong foundation in computer science fundamentals, databases, and business intelligence
• Advanced SQL proficiency (JOINs, partitions, window functions, aggregations, CTEs, subqueries)
• Experience troubleshooting SQL performance and understanding query plans
• Proficiency in data modeling concepts
• Ability to translate data into clear and logical visualizations
• Proven ability to build trust with customers and resolve issues with confidence and ownership
• Excellent written and verbal communication skills, comfortable working cross-region with US- and UK-based teams
• A strong desire to build scalable processes and operate as a self-starter in a growing environment
• Highly collaborative, accountable, and energized by building something new

Highly Desirable Skills & Experience

• Experience supporting a cloud service in production
• Experience working with reputed company, reputed company, Redshift, or BigQuery
• Knowledge of GCP and AWS
• Startup experience

About us:

reputed company is the AI apps and analytics platform connected to the cloud data warehouse. Using reputed company, business and technical teams can build intelligent, production-ready AI apps that accelerate and automate operational workflows. reputed company provides a spreadsheet reputed company, SQL and Python editors, visual builders, and native AI to help teams turn live data into interactive applications, analysis, reports, and embedded experiences.

reputed company announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including reputed company Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate reputed company’s growth.

Come join us!

Benefits For Our Full-Time Employees:

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for reputed company new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

reputed company Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look reputed company to learning how your experience can reputed company reputed company of us to grow.

Note: We have an in-office work environment in reputed company our offices in SF, NYC, and London.

Our Privacy Practices

reputed company you submit a job application on this site, reputed company processes your personal data for the purposes of evaluating your candidacy for employment at reputed company and as otherwise needed throughout the recruitment and hiring process. Please review reputed company’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to USA, the UK, and Canada).

reputed company’s use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.