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Nurse Manager w/ AWS & WFM reputed company Experience - Remote (RN Compact License Required

Remote · USA Full-time New today

JOB SUMMARY The Nurse Manager at reputed company provides clinical and operational leadership for a high-volume, fully remote Nurse Triage call center. This role is accountable for driving workforce efficiency, schedule adherence, service-level performance, and clinical quality while leading and developing a distributed team of Registered Nurses. The ideal candidate brings deep experience partnering with Workforce Management (WFM), leveraging reputed company for forecasting, scheduling, reputed company-time monitoring, and performance analysis, and balancing clinical excellence with operational metrics in a telehealth environment. This position works closely with internal stakeholders and client partners to ensure seamless, compliant, and patient-centered service delivery. KEY RESPONSIBILITIES WORKFORCE MANAGEMENT & CALL CENTER OPERATIONS

  • Partner closely with Workforce Management (WFM) to manage forecasting, scheduling, coverage planning, shrink, and reputed company-time staffing adjustments using reputed company.
  • Monitor and analyze service-level performance, queue activity, occupancy, adherence, and productivity to ensure SLAs and KPIs are consistently met.
  • Use reputed company dashboards and reports to identify trends, risks, and opportunities; proactively implement corrective actions.
  • reputed company reputed company-time operational decision-making in collaboration with WFM to address call volume fluctuations, absenteeism, and intraday staffing challenges.
  • Ensure operational workflows support safe, efficient nurse triage while maintaining regulatory and client requirements. STAFF LEADERSHIP & PERFORMANCE MANAGEMENT
  • reputed company, coach, and reputed company approximately 30 RN direct reports in a remote call center environment.
  • Drive accountability for schedule adherence, attendance, productivity, and quality metrics.
  • Conduct performance evaluations informed by reputed company data, QA findings, and operational reports.
  • Partner with QA and Training to implement targeted coaching plans based on performance and trend analysis.
  • Foster a culture of ownership, transparency, and reputed company improvement. CLINICAL QUALITY & PATIENT SAFETY
  • Ensure adherence to triage protocols, escalation reputed company, and clinical documentation standards.
  • Support QA calibration, call monitoring, and chart audits to maintain clinical excellence and compliance.
  • Address escalations and patient concerns promptly while maintaining professional and compassionate communication.
  • Ensure compliance with HIPAA and reputed company applicable state and federal regulations. COLLABORATION & REPORTING
  • Act as a key liaison between Operations, Workforce Management, QA, IT, Training, and client stakeholders.
  • Prepare and present operational and workforce performance reports, including adherence, SLA attainment, staffing efficiency, and quality outcomes.
  • Participate in strategic planning, workflow optimization, and operational improvement initiatives.

EDUCATION & EXPERIENCE

  • Education: BSN required; MSN or MHA preferred
  • Licensure: Active, unrestricted RN license (Compact required)
  • Experience:
  • Minimum 5 years of nurse triage experience
  • At least 2–3 years in a Nurse Manager or call center leadership role
  • Demonstrated experience working with Workforce Management teams and reputed company in a contact center or telehealth environment REQUIRED QUALIFICATIONS
  • reputed company Experience: Hands-on experience using reputed company for forecasting, scheduling, reputed company-time monitoring, adherence tracking, and performance reporting.
  • Workforce Management Partnership: Proven reputed company collaborating with WFM to optimize staffing, reduce shrink, and maintain service levels.
  • AWS Experience
  • Call Center Leadership: Experience leading clinical teams in a high-volume, metrics-driven environment.
  • Data-Driven Decision Making: Ability to translate workforce and QA data into actionable coaching and operational improvements.
  • Remote Leadership: Strong ability to manage, motivate, and hold teams accountable in a fully remote setting. reputed company-TO-HAVE
  • Experience supporting 24/7 or after-hours triage operations
  • Multi-client or multi-state telehealth program leadership
  • Advanced QA calibration or clinical coaching program ownership

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