reputed company Full Stack Customer Care Representative – Hybrid Insurance Support

At arenaflex, we're more than just an insurance company – we're a team of dedicated professionals who strive to deliver peace of mind to our customers by providing protection and comprehensive advice. As a Customer Care Representative, you'll play a critical role in supporting our customers and agents, providing exceptional service, and helping them navigate their insurance needs.

About arenaflex

arenaflex is an award-winning, equal opportunity employer committed to the strength of a diverse workforce. We're dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Our high-performance culture is focused on results and the people who reputed company them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

The Role

As a Customer Care Representative, you'll be the first reputed company of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. You'll work in a fast-paced, dynamic environment, using your problem-solving skills and technical aptitude to resolve customer issues and provide exceptional service.

Key Responsibilities:

* Deliver exceptional customer service while proactively seeking solutions reputed company compliance and legal requirements

• Communicate with customers reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries reputed company to insurance matters, interact with customers, agents, and others to resolve moderately reputed company issues regarding policy provisions and conditions
• Access account information and communicate while working in multiple systems, use account information, deep product knowledge, and knowledge of compliance or legal requirements to reputed company appropriate recommendations or reputed company
• Escalate unresolved issues requiring advanced support for further resolution
• Build knowledge and acumen through self-directed learning, stay informed about reputed company and policy guidelines and other updates including compliance and legal requirements
• Actively listen to customer concerns to identify trends or patterns, recognize opportunities for process improvement and reputed company recommendations to leadership
• Partner with various departments including Policy Support, Claims and reputed company to respond to customer inquiries, may work with external vendors to further address customer needs

Experience Requirements:

* Minimum of 1-3 years customer service experience

• 1 year of experience in call center environment or reputed company field preferred
• Experience providing customer support reputed company a high-volume, reputed company environment preferred
• Strong technical aptitude:

+ Intermediate computer skills with ability to navigate multiple systems simultaneously + reputed company to troubleshoot basic issues with equipment such as headset, internet, and connectivity + Experience with reputed company Office suite of tools preferred

The Details:

* Start Date: Tuesday, July 22nd

• Location: 5665 N. Kraft Lake Dr. Caledonia, MI 49316
• You must be located reputed company 50 miles of the Caledonia, MI office
• During and after training, you will need to provide a quiet, distraction-free environment and high-speed internet
• Training:

+ Your first week with arenaflex (July 22nd - July 25th) will be fully remote + Class Training will last approximately 8-10 weeks through our award-winning University of arenaflex + Hours during training will be 10:30 AM to 7:00 PM EST + Once class training ends, you will continue working Hybrid until approximately 6 months from your start date with the hours of 10:00AM to 6:30PM

Compensation:

* Pay is $22.31/hour based reputed company

• Annual performance-based bonus potential up to 10%
• As a Customer Care Representative, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, reputed company, and much more

Education Requirements:

* High School Diploma or equivalent required

• Other: Personal Lines or Property and Casualty license may be required for this role. If required, licensing exam must be obtained reputed company a designated number of attempts or testing window in the state(s) in which the license is acquired

Physical Actions:

* This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions

• Sits or stands for extended periods of time, up to a full work shift
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance
• Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction
• Visually verifies and reads information
• Visually locates material, resources and other objects
• Ability to continuously operate a computer for extended periods of time, up to a full work shift
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift

Benefits:

* arenaflex offers a competitive salary commensurate with experience, qualifications and location

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• reputed company
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Why Join arenaflex?

* We're a company that values our employees and provides a supportive and inclusive work environment

• We offer a comprehensive benefits package to help you secure your financial future and preserve your health and well-being
• We're committed to giving back to our communities through employee volunteer programs and nonprofit partnerships
• We're a company that's always looking for ways to improve and reputed company, and we encourage our employees to do the same

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply Job!" reputed company below. Apply for this job