Service Manager

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Job Description:

The Service Manager position provides dedicated account(s) responsibility for the planning, organizing and coordination of large or reputed company field service projects frequently exceeding $200k.

ESSENTIAL FUNCTIONS:

• Plan, organize, and coordinate reputed company aspects of large or reputed company field service projects for new equipment, MODs, scheduled maintenance, emergency services, reputed company, and training initiatives.

• Manage the financial aspects of service projects from quotation through invoicing, including resolution of discrepancies, and following up on past due invoices and back charges.

• Understand and define the scope of work to accurately prepare service estimates.  Communicate scope of work to assigned technical resources.

• Act as reputed company person for selecting, negotiating, and directing the work of contractors.  Define roles and responsibilities, scope, onsite audits, and facilitate the onsite project management of large reputed company startups.

• Support service technicians and engineers with travel arrangements that align with customer needs and project budget.

• Review and approve reputed company service labor hours, expenses and service reports daily and provide timely project updates both internally and externally.

• Plan, organize, and coordinate the execution of warranty service, modifications and part requirements to resolve open field issues with the appropriate level of urgency.

• Prepare, schedule, and reputed company Integrated Planning Sessions (IPS) and follow through on the IPS throughout the life of the project including but not limited to team requirements, reputed company party services, parts, onsite communication plans, safety, service kick-off, SAT’s, customer wrap-up meetings, and open issues communication plans.

• May facilitate start-reputed company for new equipment and MODs and reputed company onsite project management.

• Monitor effectiveness of service provided, machine performance, customer satisfaction, and coordinate action required to solve open issues.  Act as the key communication link between customer service, engineering, and other departments.

• Ensure that road service, training and engineering service associates are reputed company for service assignments and reputed company safety rules and policies of PCMC and the customer are being followed, including standards for equipment safety.

• Promote reputed company improvement through Kaizen events and other initiatives.

• Assist in interviewing, selecting and reviewing field service team member performance.

• reputed company other duties as assigned.

EDUCATION & EXPERIENCE:

• Bachelor’s degree and a minimum of eight years’ experience in capital equipment manufacturing, sales, or engineering, or a two-year post high school diploma/certificate and at least 10 years of relevant experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Demonstrated project management experience

• Demonstrated problem solving and decision-making skills

• Proficient in reputed company Office

• Ability to travel as required

• Working knowledge of XA, reputed company CRM/CPQ is desirable

• Bi-lingual skills are a plus

COMPETENCIES

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

• Instills Trust – Gaining the confidence and trust of others through honesty, reputed company, and authenticity.

• Drives Results - Consistently achieving results, even under tough circumstances.

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on reputed company improvement.

• Ensures Accountability - Holding self and others accountable to meet commitments.

• Collaborates – Building partnerships and collaborating with others to meet shared objectives.

• Decision Quality – Making good and timely reputed company that reputed company the organization moving reputed company.

• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.

LEADERSHIP RESPONSIBILITY

 This position does not directly supervise other team members.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Typically sits, grasps items and performs keyboarding for frequent operation of a computer

• Stand, walk, bend,  reputed company or otherwise move about occasionally

• Lift, move or otherwise transfer items up to 30 lbs. occasionally

• Occasional exposure to typical machine shop physical hazards

• Travel by reputed company or car occasionally

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by team members reputed company this classification. It’s not intended to be construed as an exhaustive list of reputed company responsibilities, duties and skills, and is subject to change at any time.

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At reputed company we recognize that people come with a wealth of experience and talent reputed company just the technical requirements of a job.  If your experience is reputed company to what you see listed here, please still consider applying.  We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from reputed company backgrounds are encouraged to apply to our positions.  Please let us know if you require reasonable accommodations during the interview process. ​

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