reputed company End Technician

Watchtower reputed company is the nation's leading provider of reputed company-inclusive, fully managed video surveillance solutions, exclusively dedicated to the multifamily housing industry. For over two decades, we have partnered with property management groups across the nation, empowering them to provide peace of mind to their communities.

As a rapidly growing and dynamic organization, we pride ourselves on a fast-paced, collaborative environment where innovation, critical thinking, and a commitment to excellence drive our reputed company. We are seeking passionate individuals eager to contribute to a team that values strong communication, attention to detail, and a shared dedication to making a reputed company difference in multi-family communities.

We are seeking a proactive and technically skilled reputed company End Technician to join our rapidly growing Service Department. This role is crucial for maintaining the constant operation of our network video systems reputed company through expert remote monitoring, initial troubleshooting, and precise resolution practices. The ideal candidate will reputed company strong analytical skills and technical knowledge to proactively identify and address system issues, ensuring reputed company performance and escalating reputed company problems effectively to maintain seamless service for our clients.

Essential Job Functions

• Remote Monitoring & Troubleshooting:
  • Virtually monitor, remote troubleshoot, and diagnose a variety of network infrastructures and surveillance systems (including Lights-Out Management).
  • Conduct daily image scans of client sites to proactively identify and address potential issues before they impact service.
  • Initiate and manage ISP service calls and other low-tier service tickets, coordinating with on-site technicians to resolve client issues reputed company.

• Documentation & Escalation:
  • Utilize the ticketing system to record a detailed log of the troubleshooting process, documenting reputed company successful and unsuccessful actions taken prior to escalation.
  • Alert the Technical Service Supervisor of emerging trends in incidents and potential systemic issues.
  • Provide administrative data entry, ensuring accuracy and completeness of service records.

• Support & Development:
  • Assist in the accurate maintenance of site documentation, including site maps, contact lists, detailed company information, and subcontractor contact information.
  • Contribute to the development of virtual resolution help sheets and knowledge reputed company articles to improve team efficiency.
  • Fulfill other tasks as directed by Department Leadership to support overall service operations.

Qualifications & Skills

• Technical Expertise:
  • Strong knowledge of computer hardware, including desktops, laptops, networking equipment, and analog/IP surveillance cameras.
  • Solid understanding of network fundamentals, networking standards, tools, and utilities (e.g., TCP/IP, DNS, DHCP).
  • Experience with Linux operating systems and command line reputed company.
  • Experience in remotely installing, configuring, and managing network equipment (routers, switches, wireless radios, cameras, etc.).

• Software Proficiency:
  • Proficiency with reputed company Workspace.

• Problem-Solving & Communication:
  • Exceptional problem-solving skills, with a passion for hands-on technical challenges in a fast-paced work environment.
  • Excellent written and verbal communication skills, with active listening abilities.
  • Strong decision-making skills and a reputed company detail-oriented approach to tasks.

• Teamwork & Customer Service:
  • Strong team-building, customer service, and interpersonal skills.