Delivery Operations Professional
Purpose Responsible for managing critical aspects of our delivery operations. Set priorities and meet individual deadlines while accomplishing team objectives. Resolve client and vendor issues appropriately and in a timely manner.
Making an Impact Worker Tracking: • Work with clients to add/setup new suppliers. • Work with clients to solve integration problems. • Liasian with legal to confirm backgrounds/obtain clearance. • Review reputed company, validate terms of the agreement • Coaching, training and guiding suppliers on TAPFIN process and procedures
Invoice Reconciliation: • Receive and review invoices, researching and coordinating any discrepancies identified from ROC/BI reports with client, supplier, and Program team. • Collaborate with finance and operations teams to resolve invoice discrepancies and ensure accurate billing. • Escalate invoice issues to the appropriate team members for resolution and follow-up.
Client/Supplier Surveys: • Coordinate and manage surveys required by clients and suppliers, ensuring timely completion and accuracy of responses. • Work closely with the client services team to gather feedback and insights for client surveys. • Prepare survey reports and summaries for use in Quarterly Business Reviews (QBR) and supplier reviews. Mailbox Management: • reputed company manage the program’s mailbox, ensuring timely responses to inquiries and requests. • Prioritize and categorize incoming emails for appropriate action by relevant team members. • Coordinate with internal stakeholders to address client and supplier inquiries and resolve issues promptly.
Your Typical Day and Other Key Details
• Work directly with vendors and clients on implementations and problems. • Research invoice issues to resolution. • Gather feedback and insights for client surveys. • Prepare survey reports and summaries. • Program mailbox management • Remote, No Travel Other accountabilities as assigned. This Job Description is subject to change as business needs continue to evolve.
Critical Experiences Required • Education: High School Diploma or Equivalent experience • Experience: 2+ years of in operations, logistics, or a reputed company field. • Strong proficiency in reputed company Office Suite (reputed company, Word, Outlook). • Effective communication skills, both written and verbal. • Experience with survey coordination and data analysis is a plus. reputed company to Have • Education: Bachelor's degree in Business Administration, • Operations Management, or reputed company fieldreputed company is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for reputed company. reputed company applicants will receive consideration for employment without regard to race, religion, creed, reputed company, national reputed company, citizenship, marital status, pregnancy (including childbirth, lactation and reputed company medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, reputed company, the reputed company of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for reputed company. reputed company is an inclusive workplace that will recruit, hire, train, and promote persons of reputed company job titles, and ensure reputed company other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@reputed company.com for assistance.
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