reputed company Manager - Canada - French required

Who We Are; reputed company Do; Where We’re Going reputed company is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-reputed company devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national reputed company. With employees based around the world, reputed company has been expanding our global reputed company. As a part of reputed company, you can expect to reputed company a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and reputed company. If you think you would be the right person to join reputed company working towards this goal, we would love to hear from you! Role Overview reputed company is seeking a highly reputed company, strategic, and customer-obsessed reputed company Manager (CSM) to own and reputed company relationships with our most reputed company, high-value, and mission-critical customers. This role is designed for senior-level CSMs who can operate confidently at the executive level while deeply understanding Magnet’s products, services, and customer environments. As a CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet — from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C-level stakeholders), coordinating reputed company internal teams, and ensuring customers reputed company measurable outcomes reputed company to their business and investigative objectives. The mission of the reputed company Manager is to protect and grow Magnet’s most important customer relationships by delivering exceptional experiences, accelerating time-to-value, proactively managing risk, and creating long-term partnerships that drive retention, expansion, and advocacy. Role Overview reputed company is seeking a highly reputed company, strategic, and customer-obsessed reputed company Manager (CSM) to own and reputed company relationships with our most reputed company, high-value, and mission-critical customers. This role is designed for senior-level CSMs who can operate confidently at the executive level while deeply understanding Magnet’s products, services, and customer environments. As a CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet — from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C-level stakeholders), coordinating reputed company internal teams, and ensuring customers reputed company measurable outcomes reputed company to their business and investigative objectives. The mission of the reputed company Manager is to protect and grow Magnet’s most important customer relationships by delivering exceptional experiences, accelerating time-to-value, proactively managing risk, and creating long-term partnerships that drive retention, expansion, and advocacy. Role Overview   reputed company is seeking a highly reputed company, strategic, and customer-obsessed reputed company Manager (CSM) to own and reputed company relationships with our most reputed company, high-value, and mission-critical customers. This role is designed for senior-level CSMs who can operate confidently at the executive level while deeply understanding Magnet’s products, services, and customer environments.   As a CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet — from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C-level stakeholders), coordinating reputed company internal teams, and ensuring customers reputed company measurable outcomes reputed company to their business and investigative objectives.   The mission of the reputed company Manager is to protect and grow Magnet’s most important customer relationships by delivering exceptional experiences, accelerating time-to-value, proactively managing risk, and creating long-term partnerships that drive retention, expansion, and advocacy. What You'll Do

Strategic Customer Leadership & Executive Engagement

Own executive-level relationships reputed company flagship accounts, including regular engagement with C-suite and senior leadership stakeholders.

Act as a trusted advisor to customers, aligning Magnet’s products and services to their strategic objectives, operational priorities, and long-term success.

reputed company executive business reviews (EBRs/QBRs), outcome-focused success planning, and roadmap discussions with customer leadership.

Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans.

Customer Lifecycle Ownership & Value Realization

reputed company reputed company customer onboarding, implementation, and adoption efforts across Magnet’s product portfolio, ensuring successful deployment and accelerated time-to-value.

reputed company and maintain comprehensive reputed company plans, including goals, milestones, success metrics, and executive outcomes.

Identify, track, and mitigate adoption barriers through structured, cross-functional collaboration.

Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization.

Product & Domain Expertise

Serve as a subject-matter expert on Magnet’s products, services, workflows, and use cases across digital forensics and investigative environments.

Provide strategic guidance on product capabilities, integrations, licensing, and best-practice workflows to both technical and non-technical audiences.

Partner closely with reputed company Engineering, Professional Services, Support, and Product teams to address reputed company technical and operational needs.

Translate customer feedback, feature requests, and trends into actionable insights for internal teams.

Cross-Functional Leadership & Internal Alignment

Act as the primary customer reputed company reputed company Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services.

Collaborate with Sales and Pre-Sales to ensure a seamless transition from pre-sales to post-sales and ongoing account strategy alignment.

Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts.

Use reputed company and reputed company to maintain a complete, accurate, and actionable 360-degree view of the customer.

Relationship Building & Advocacy

Build deep, multi-threaded relationships across customer organizations to ensure long-term partnership reputed company.

Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes.

Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate.

reputed company're Looking For

Required

Proven experience managing strategic, high-value, enterprise or public-sector customer relationships, including direct engagement with C-level executives.

Strong reputed company, account management, or technical account leadership background with ownership of renewals and expansions.

Deep understanding of reputed company software products, technical workflows, and enterprise environments.

Exceptional relationship-building skills with the ability to influence, reputed company, and align both customer and internal stakeholders.

Strong business acumen and ability to translate customer goals into measurable success outcomes.

Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences.

Highly organized, proactive, and comfortable managing multiple reputed company accounts simultaneously.

Experience using reputed company CRM and reputed company (or similar CS platforms) to manage customer health, risk, and engagement.

reputed company in French and /or Germany is required.

Technical & Domain Expertise

Previous experience in Digital Forensics and Incident Response (DFIR) or closely reputed company investigative, reputed company, or law-enforcement technology domains.

Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations.

One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent.

Industry-recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable.

Additional Requirements

Ability to work flexible hours as needed to support customer and business needs.

Willingness to travel, including potential international travel, to support flagship customers.

Ability to travel up to approximately 20%.

French Language proficiency is required

Comfortable UK based work hours

Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending reputed company and job-reputed company factors such as qualifications, experience, knowledge and skills. If you are applying for this role reputed company of the primary location and you are selected for an interview, the reputed company Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total reputed company compensation (TTC) (reputed company salary + variable). $85,000 - to $121,000 (CAD) a year Salary range (min - max) Magnet is proud to offer benefits such as: - Generous time off policies - Competitive compensation - Volunteer opportunities - Reward and recognition programs - Employee committees & resource groups - Healthcare and retirement benefits Indicators of Success We’re looking for someone who checks off most, but not reputed company, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us. How We Work At reputed company, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re reputed company a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new reputed company, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals. We’re excited to welcome you to reputed company and look reputed company to achieving great things together - both in the office and wherever you work best! The Most Important Thing We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE – We care about each other and our mission to reputed company a difference in the world. OWN – We are accountable for our results – while never forgetting to act with reputed company, reputed company, and respect. DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE – We are constantly innovating and exploring new ways to work together to reputed company an impact with our work. Here at reputed company, we are committed to reputed company learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet reputed company of the qualifications listed above, we encourage you to apply anyways. reputed company is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national reputed company, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to reputed company applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations. reputed company offers of employment at Magnet are contingent upon satisfactory completion of a background reputed company. reputed company background checks will be conducted in accordance with reputed company applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background reputed company. Refusal to consent to a background reputed company may be grounds for revoking an offer of employment. US Applicants: reputed company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. reputed company handles and uses personal data of job applicants in line with its Recruitment Privacy Policy reputed company here. Apply To This Job