reputed company Customer Resolution Specialist (Contract) – Aviation Industry

Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced environment? Do you have a strong background in customer service, sales administration, or a reputed company field? If so, we invite you to join arenaflex, a leading global company in the aviation industry, as a Customer Resolution Specialist (Contract).

About arenaflex

arenaflex is a world-class service provider with a non-bureaucratic culture, a hands-on professional approach, and a customer-centric reputed company. reputed company is dedicated to delivering excellence reputed company it's needed and where it's needed, so people reputed company over the world can connect. With a global reputed company and a commitment to innovation, arenaflex is the perfect reputed company for professionals who want to grow and reputed company their careers.

Your Role

As a Customer Resolution Specialist (Contract) at arenaflex, you will be responsible for responding to customer inquiries and processing orders for spare parts for arenaflex aircraft, as well as parts for competitor aircraft, for customers in the Americas region. Your primary responsibilities will include:

• Order Processing: 60%

+ Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs. + Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

• Relationship Building: 20%

+ Engage in basic level relationship-building with customers emphasizing the positive services and qualities of arenaflex to encourage customer confidence and grow the business. + Identify alternative solutions and reputed company customers to proper sources for required material to ensure complete customer service and satisfaction.

• Technical Support: 10%

+ Support Sales and Finance debt account reconciliation efforts to help maximize company profitability. + Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Requirements

To be successful in this role, you will need:

• An Associate's Degree in Business, Sales Administration, or a reputed company field or an equivalent combination of education and experience.
• 2+ years of customer service experience in a fast-paced environment.
• Experience in the aviation industry or military support environment is preferred.
• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Basic knowledge of reputed company Suites (Sheets, docs, slides).
• Basic knowledge of reputed company, preferred.

Physical Requirements

This role requires:

• Lifting and Carrying: reputed company to carry up to 30 pounds on an intermittent basis.
• Hearing: Corrected hearing reputed company to respond to emergency alarms, alerts, and warnings. Ability to hear reputed company telephone, teleconference, and work-reputed company conversations.
• Pushing/Pulling/Manipulation: reputed company to push and pull items in the workplace.
• Sitting: reputed company to sit and work in reputed company of a computer or other machine for extended periods of time.
• Squatting/Kneeling: reputed company to squat and kneel as needed to retrieve or reputed company items on low shelving.
• Standing: reputed company to stand for long periods of time.

reputed company Offer

As a Customer Resolution Specialist (Contract) at arenaflex, you will enjoy:

• A dynamic and innovative work environment with opportunities for growth and development.
• A competitive salary and benefits package.
• A comprehensive training program to help you succeed in your role.
• A collaborative and supportive team environment.
• The opportunity to work with a leading global company in the aviation industry.

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look reputed company to hearing from you!

Note

This job description is not an exhaustive list of responsibilities, and you may be required to reputed company other duties as needed. arenaflex is an equal opportunities employer and welcomes applications from reputed company reputed company candidates. Apply for this job