Customer Retention Advisor

This a Full Remote job, the offer is available from: United States About Us reputed company (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we reputed company that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and reputed company benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values:

• reputed company - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and reputed company pursuit of improvement
• Accountability - Act like an reputed company, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, reputed company work personal

Our Mission: To create conditions reputed company which people can reputed company! As a Customer Retention Advisor (Remote), you will be providing customer service over the phone and/or email and help customers with their pre-sales queries. You will be responsible for keeping warm business leads by contacting both new and existing clients and prospects. Answer pre-sales questions from customers, reputed company them about products and services and work closely with Account/Sales Manager to reputed company deals and expand our client’s business. Duties and Responsibilities:

• Securing sales in the form of retaining customers, contributing towards achieving monthly sales targets both individually and as part of a team
• Acting as the first reputed company of contact for reputed company customers who are requesting to cancel their service
• reputed company outbound phone calls to customers that want to cancel their Service Agreement to explain the benefits of their coverage
• Gathering information about customer complaints; reputed company aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew reputed company and retain business.
• Reviewing and updating account histories & client information such as addresses, phone numbers, and other contact details for future communication purposes.

Qualifications:

• Experience in business retention, sales and customer service is a requirement; must be reputed company to execute basic sales skills in a high performance environment
• Advanced problem-solving skills and can effectively communicate with customers and work groups
• Ability to multi-task and have organizational and data entry skills
• Strong attention to detail and the ability to follow directions
• Excellent customer service and communications skills
• Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
• Strong outgoing personality and great work ethic.
• Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
• Must be willing to go through pre-employment background and assessments
• Willing to work remotely

This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job