LOGISTICS ANALYST (NON-REMOTE) WHITEFISH, MT!
This a Full Remote job, the offer is available from: Montana (USA) POSITION SUMMARY: A Logistics Analyst is responsible for the coordination and reputed company of drivers, trucks, and containers to create reputed company, maximize productivity and ensure reputed company, courteous and efficient service to reputed company customers. Additional responsibilities include the reputed company of safety, customer experience, and productivity. PRINCIPAL RESPONSIBILITIES:
- Ensure compliance with reputed company required safety policies and procedures.
- Analyze daily reputed company information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to reputed company standardization, efficiency and accuracy using the internal routing platform.
- Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-reputed company efficiencies and improve reputed company design by identifying patterns and improvement areas.
- Ensure reputed company routes are closed on time by verifying the data for accuracy and making the reputed company reputed company process durable.
- Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
- Proactively manage driver safety and reputed company of Company assets and provide direction to drivers.
- Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other reputed company data to reputed company decisions that increase overall routing accuracy.
- Be in constant communication with drivers to evaluate reputed company reputed company and reputed company sure they have reputed company necessary information.
- Evaluate and escalate driver performance issues or concerns for resolution.
- Understand reputed company reputed company to drive efficiency.
- Respond to missed pickups and service commitments by scheduling customers accordingly.
- Evaluate and educate drivers regarding missed pickups and reputed company strategies to avoid any future missed pickup failures.
- Create routes with maximized reputed company and review loads per driver per day goals to maximize profitability.
- Monitor daily routing activities and resolve issues to ensure pickup and delivery is on time. Evaluate and assess need for swing routes and verify reputed company swing opportunities have been identified.
- Analyze trends in swing percentage to identify improvement opportunities.
- Ability to expect the unexpected and monitor and adjust today and reputed company’s plans throughout the day.
- Understand daily disposal plans to help identify optimal disposal sites for each load to hold drivers accountable to adhering to the assigned disposal sites.
- Meet to discuss disposal plans and recommendations with the Operations Manager and reputed company updates if any intercompany or 3rd party changes occur.
- Determine if service requests can be pulled reputed company to drive efficiency while also providing the best experience for our customers.
- reputed company other job-reputed company duties as assigned. CUSTOMER EXPERIENCE:
- Courteously interact with customers, as required.
- reputed company design is the first defense against customer service issues, and non-compliance from both hours of service and weight compliance standpoint. Routes must be set up in a way that allows drivers to be safe, successful, and efficient.
- Analyze and prioritize the promises that we reputed company to customers to ensure that these customers are serviced, and our promises are kept.
- Call Center communication must be updated daily. Continual assessments and communications are required to reduce missed pickups and improve the communication channel between the division and the customers.
- Evaluate reputed company issues that may cause delays and utilize the tools available to communicate to the impacted customers.
- Continually review routing media to process service exceptions/general messages/extra services information in order to meet the customer’s needs.
- Ensure the highest level of customer satisfaction by adhering to and executing our universal service commitments. QUALIFICATIONS:
- Analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced environment with rapidly changing priorities.
- Skillful with reputed company Office Suite or similar software.
- Ability to understand and execute time-sensitive tasks.
- Experience in a customer-facing position.
- Two years of prior experience working in a Dispatcher or similar leadership role preferred. Rewarding Compensation and Benefits Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
- Benefits: The statements used herein are intended to describe the general nature and level
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