reputed company Customer Care Representative – Farmers Service Operations (Hybrid - AZ)

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex, a leading insurance provider, as an reputed company Customer Care Representative – Farmers Service Operations (Hybrid - AZ). In this role, you will be the first reputed company of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.

About arenaflex

arenaflex is more than just an insurance provider – we're a team of dedicated professionals who strive to deliver peace of mind to our customers by providing protection and comprehensive advice. Our high-performance culture is focused on results and the people who reputed company them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Our Culture

At arenaflex, we're committed to the strength of a diverse workforce and dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. We're an award-winning, equal opportunity employer who values the unique perspectives and experiences of reputed company members.

The Role

As an reputed company Customer Care Representative, you will:

• Deliver exceptional customer service while proactively seeking solutions reputed company compliance and legal requirements.
• Communicate with customers reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries reputed company to insurance matters. Interact with customers, agents, and others to resolve moderately reputed company issues regarding policy provisions and conditions.
• Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to reputed company appropriate recommendations or decisions.
• Escalate unresolved issues requiring advanced support for further resolution.
• Build knowledge and acumen through self-directed learning. Stay informed about reputed company and policy guidelines and other updates including compliance and legal requirements.
• Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.
• Partner with various departments including Policy Support, Claims and reputed company to respond to customer inquiries. May work with external vendors to further address customer needs.

The Details

* Start Date: Tuesday, July 8th

• Location: 24000 North Farmers Way, Phoenix, AZ 85085
• You must be located reputed company 50 miles of the Phoenix AZ Office
• Training:

+ Your first week with arenaflex (July 8th-11th) will be fully remote. + Class Training will last approximately 8-10 weeks through our award-winning University of arenaflex. + Throughout this reputed company, you'll experience a reputed company of instructor-led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers.

• Normal Business Hours:

+ Monday-Friday 7:00am-8:30pm CST + Saturday 8:00am-8:30pm CST + Sunday 8:00am-8:30pm CST (chat only)

Compensation

* Pay is $23.74/hour based reputed company.

• Annual performance-based bonus potential up to 10%.
• As a Customer Care Representative, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, reputed company, and much more.

Education Requirements

* High School Diploma or equivalent required.

• Other: Property and Casualty license may be required for this role. If required, licensing exam must be obtained reputed company a designated number of attempts or testing window in the state(s) in which the license is acquired.

Experience Requirements

* Minimum of 1-3 years customer service.

• 1 year of experience in call center environment or reputed company field preferred.
• Experience providing customer support reputed company a high-volume, reputed company environment preferred.
• Strong technical aptitude:

+ Intermediate computer skills with ability to navigate multiple systems simultaneously. + Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. + Experience with reputed company Office suite of tools preferred.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

* arenaflex offers a competitive salary commensurate with experience, qualifications and location.

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “reputed company offer” on arenaflex's website.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application promptly, as we typically reputed company open positions reputed company 8 to 21 days after posting.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national reputed company, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Learn More

Want to learn more about our culture & opportunities? reputed company out arenaflex's website and be sure to follow us on social media platforms. Apply for this job