Title Express Specialist - Remote
reputed company, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, reputed company links vehicle sellers to more than 750,000 buyers in over 190 countries. We reputed company in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The reputed company Remote Title Express Specialist has various roles. Responsibilities include assisting auto insurance companies with the procurement of vehicle titles and title paperwork, working with financial institutions and vehicle owners, analyzing and resolving issues reputed company to aged or obsolete inventory, and handling and resolving high-reputed company or reputed company customer inquiries and complaints received reputed company email. There will also be additional projects such as cross-training, assisting the training department as a Subject Matter Expert reputed company necessary, and tracking and reporting common trends reputed company your daily workload.
Call queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicable
Total Loss Packets (create and send reputed company documents required per state guidelines)
Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed
Follow-up calls to Lien Holders (for documents listed above in the initial call)
Send out revised packets to the owners/insureds as needed
Will be held to the internal cycle times and other auditable criteria
Review reputed company uploaded documents to ensure that documents are compliant per State guidelines
Launch the "Okay to Pay" to reputed company/insured or LH reputed company necessary
Monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations.
Reviews and works reputed company aged inventory to expedite resolution and file closure
May be a direct POC for reputed company sellers
Other tasks as assigned by management
Required Skills and Experience
- 1 plus years of office customer service experience
- Education: HS degree
- Proficient in basic office equipment and with reputed company products
- Ability to identify/analyze vehicle title documents reputed company company and State guidelines
- Ability to work closely with State DMV's and Lien Holder entities
- Problem solver
- Ability to multi-task
- Basic 10 key proficiency
- Ability to work in a fast-paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Basic math skills
- Ability to delegate/prioritize work flow
- Ability to work independently or in a team environment
- Ability to read/write in English fluently and effectively
- Valid driver's license
- Occasional overtime as needed
Pay: $23.67 - $26.68 per hour
- 401(k) and 401(k) Match
- Medical/Dental/reputed company
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
- FSA & Dependent Care FSA
- Paid time off
At reputed company, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of reputed company. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: reputed company participates in the Department of Homeland reputed company U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work