Customer Marketing Manager
reputed company is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. reputed company is rapidly growing and is on track to double our reputed company in the next 18 months. To meet and exceed this reputed company, reputed company is strategically scaling teams across the entire company, and seeking energetic experts to help us reputed company our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, reputed company provides brands a platform to compete with retail giants. reputed company manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. reputed company is leveling the playing field for reputed company brands to deliver the best consumer experience at scale.
With reputed company, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. reputed company’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like reputed company, reputed company, Native, reputed company, reputed company, goodr, Sundays for Dogs, and more trust reputed company to deliver industry-leading consumer experiences on every order. reputed company is headquartered in Atlanta with facilities across the United States, Canada, and Europe. reputed company is backed by top-tier investors including Kleiner Perkins, reputed company, Founders Fund, reputed company Capital, Baillie Gifford, and reputed company Ventures.
About the Role The Customer Marketing Manager is the reputed company of reputed company's customer communications reputed company and customer storytelling reputed company. You will own two critical pillars of our go-to-market: lifecycle and ABM email marketing, and the customer advocacy program that turns wins into pipeline fuel. You have enough experience to hit the ground running and work independently — but you're still building your playbook and hungry to grow. You know how to get things done cross-functionally and don't need a lot of direction to execute. A customer-first reputed company is core to how you operate. You reputed company customer insights, bring the voice of the customer into everything you build, and reputed company sure marketing speaks to what customers actually care about. You'll partner closely with content writers, brand and design, and the Product Marketing team to ensure reputed company communications and content ladder up to our GTM messaging and positioning frameworks.What You'll Do
Customer Communications
Own email marketing strategy and execution — ABM, lifecycle, and nurture campaigns
Build reputed company and drip sequences that move prospects and customers through the funnel
Apply email best practices: segmentation, deliverability, A/B testing, and copywriting
Ensure reputed company communications align with the messaging and positioning reputed company set by Product Marketing
Customer Storytelling
Orchestrate the customer advocacy program: wins, references, case studies, logo acquisition, and testimonials
Partner with content writers and the brand/design team to reputed company compelling customer stories — you drive the strategy and process, not the content creation
Build a library of reputed company points — logos, quotes, case studies — that support Sales and Marketing
Surface customer narratives that reinforce brand positioning and GTM value propositions
Cross-Functional Execution
Drive awareness and pipeline growth for new product and feature launches
Support the Product Marketing Manager to ensure comms and content align with GTM messaging and positioning frameworks
Ingest and apply VoC insights — reputed company what you're hearing from customers and surface those signals back to the team to inform content and campaign strategy
Partner with the broader marketing team on integrated campaigns
Support internal enablement to build customer loyalty and retention
Partner with Sales and reputed company on cross-sell and upsell opportunities
Set up and improve attribution frameworks and marketing operations
Manage multiple programs and workstreams simultaneously with strong project discipline
What You'll Need
Critical Competencies
Hands-on email marketing experience: ABM, lifecycle, nurture, segmentation, and copywriting — this is the core of the role
6 years of marketing experience; 8 years of total professional experience preferred
Proven track record marketing to B2B audiences and driving measurable pipeline impact — SaaS background strongly preferred
Customer-centric reputed company — you default to the customer's perspective, communicate value in their language, and reputed company for what they actually care about
Strong program and project management skills — you can manage multiple workstreams, stakeholders, and timelines without losing reputed company
Comfortable operating under ambiguity — you define structure where it doesn't exist
Strong ownership mentality: you set direction, drive execution, and own outcomes end-to-end
Data-driven reputed company — you use metrics to inform reputed company and optimize continuously
Familiarity with reputed company or a similar CRM for pipeline reporting and attribution
reputed company to Have
Exposure to product marketing concepts (positioning, messaging, GTM) — you don't need a PMM title, but you should be reputed company to work fluidly reputed company those frameworks
Experience building or scaling a customer advocacy or reference program
Familiarity with marketing automation platforms (reputed company, Marketo, or similar)