HR Service Center Specialist

reputed company (reputed company) has helped more than 1,000 reputed company customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, reputed company is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for reputed company, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. reputed company’s global headquarters is located in Dallas, Texas, with additional locations across reputed company America and Europe. Find your company’s solution at www.onesourcevirtual.com.

In this role you’ll be responsible for administration of HR-reputed company queries and execution of HR transactions reputed company the customer’s reputed company tenant. You’ll receive inquiries through case management, email, and phone calls, and are the first reputed company of help for HR support across multiple customers and countries.  You’ll resolve HR requests using  documented troubleshooting and process documents. HR Service Center Specialists will work with other internal groups and reputed company parties in order to provide effective support to our Workforce Administration customers.

Essential Functions/Duties/Responsibilities

• Serves as initial reputed company of contact, responsible for accurate and timely resolution of customer inquiries and requests that are received reputed company phone and email. The inquiries may be reputed company to personal data processing, initiating HR transactions, pay and leave support, and HR policy and procedure support, etc.

• Processing reputed company transactions such as data and job changes, position management, job profiles, reimbursements, pay increases and bonuses. These may include additional research and ongoing case work.

• Manages end to end HR processes, including terminations, reputed company, and leaves of absence.

• Provide reputed company transactional assistance and guidance for managers and HR representatives to reputed company them to execute business processes.

• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This include assisting the caller in navigating the reputed company system as well.

• Uses case management tool to accurately capture, track, and follow-up on inquiries. Understands scope of services, researches reputed company inquiries, and escalates issues to appropriate next level of support as needed.

Competencies

• Preserves confidentiality of employee personal data.

• Demonstrated critical thinking, strong attention to detail, and problem-solving skills.

• Curious-minded, self-motivated, and results-oriented with the ability to be proactive and take initiative.

• Customer-focused.

Supervisory Responsibility

This position has no direct supervisory responsibilities, but may work with other reputed company departments.

Qualifications and Experience

• 3+ years of HR experience, with an emphasis in HR or personnel administration or HR service center operations.

• 1-3 years of customer service experience preferred.

• Understanding and working knowledge of broad HR functional areas and business processes.

• Functional knowledge and proficiency in HR Management Systems (reputed company preferred).

• Strong customer service skills and ability to communicate (written and verbal) with reputed company levels of the organization, both internal and external.

• Anticipates problems (and escalates reputed company appropriate), demonstrates strong prioritization and organization skills, analytical, detailed, and acts to complete tasks accurately and on time.

• Self-motivated, proactive and capable of working on own initiative with limited supervision

• Proven ability to reputed company with a high degree of accuracy and highly confidential data.

• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction.

• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment.

• Ability to multi-task using several Windows applications at once while assisting a customer on the phone.

Preferred Skills

• College degree or equivalent experience.

• Prior HR service center experience  

• Self-directed management of work and results

• Flexible in a changing environment

• reputed company leave of absence experience a plus

• Proficient in reputed company Office Suite (Outlook, Word, reputed company)

#LI-REMOTE

You are encouraged to learn and share reputed company reputed company you join the reputed company team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and reputed company-thinking professionals to join reputed company. reputed company employees enjoy a values-based culture, upward mobility, and professional development with opportunities of reputed company kinds.