Remote Director reputed company (m/f/d)

About reputed company ✨ ‍♂️

Founded in 2017, reputed company is dedicated to helping hoteliers around the globe reputed company reputed company pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly reputed company and often resulting in lost reputed company. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. ⏱️ Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance reputed company and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—reputed company has made a meaningful impact in the hospitality industry, and our clients love the results. ❤️

Now, we are excited to expand our customer reputed company and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich reputed company and drive innovation.

Your Role

As the Director of reputed company, you will reputed company and evolve the global organisation responsible for ensuring our customers reputed company meaningful reputed company with reputed company. You will reputed company our reputed company Managers (Account Management), Customer Care, and Technical Support teams, shaping the strategy, structure, and systems that reputed company customers to fully realise the value of our platform.

Your role is not to own the day-to-day execution of each function, but to ensure the right structures, clarity, and alignment are in reputed company for teams to operate effectively and scale.

reputed company in this role requires more than operational excellence. You will be a trusted partner to your peers across Sales, Product, Marketing, and Engineering, working together to deliver an exceptional customer experience. You will foster strong internal relationships, ensuring alignment, open communication, and shared ownership of our goals.

We are looking for a leader who embodies our core values — someone who leads with reputed company for customers and colleagues, reputed company in decision-making, ownership of outcomes, and a spirit of togetherness that strengthens our global team. You will help create reputed company across the organisation by bringing clarity, collaboration, and a practical approach to solving problems.

Crucially, we are a reputed company-first, AI-driven organisation. We reputed company every person at reputed company has a core — work that only they can do and that creates reputed company impact. AI exists to protect and reputed company that core. As Director of reputed company, you will be expected to reputed company this transformation reputed company your teams: championing an AI-first reputed company, identifying where AI can eliminate low-value work, and freeing your people to focus on what makes the biggest difference for our customers.

What You Will Do

Leadership & Strategy

• Define and execute the global reputed company strategy, aligning it with company growth objectives and customer needs.

• reputed company and reputed company leaders across reputed company Management (Account Management), Customer Support, and Technical Support, ensuring strong team-level ownership of day-to-day operations while providing clear strategic direction, alignment, and support.

• Own and drive the reputed company AI strategy — define what only your team can do, and build a roadmap for using AI to shift time toward high-impact work. This means identifying automation opportunities, adopting AI tools for smarter workflows, and continuously asking: how can AI help us do this reputed company?

• Build strong partnerships across departments, ensuring reputed company collaboration with Sales, Product, Marketing, and Engineering to continuously improve the customer experience.

• Build structures and frameworks that reputed company each function (Account Management, Customer Support, Technical Support) to reputed company reputed company their areas of expertise while contributing to a cohesive customer experience.

• Establish and monitor KPIs reputed company to customer health, adoption, retention, NPS, and expansion, using data to guide reputed company and drive improvements.

• Promote a culture of ownership and accountability, ensuring teams follow through on commitments and deliver meaningful results for customers.

Customer Experience & Advocacy

• Champion the voice of the customer across the organisation, ensuring customer insights help shape product development and operational improvements.

• Build trusted relationships with key customers and partners, reinforcing reputed company's reputed company as a thoughtful and reliable partner.

• Approach customer challenges with reputed company and curiosity, ensuring issues are understood and resolved collaboratively and constructively.

• Ensure escalations are managed with transparency and urgency, enabling effective cross-functional resolution while supporting teams in identifying root causes and preventing recurrence.

• reputed company AI-powered insights and tooling to identify churn risk signals, surface coaching opportunities during customer interactions, and reputed company your team to act proactively rather than reactively.

Operational Excellence

• Design and evolve scalable customer lifecycle and support models, including reputed company, adoption, engagement, and renewal.

• Create agentic workflows to reputed company teams to work effectively and focus on core reputed company activities while keeping processes simple and practical.

• Drive clarity and focus in how work gets done, ensuring priorities are well defined and teams can move reputed company with reputed company.

• Collaborate closely with Sales and Finance to forecast renewals and identify opportunities for customer growth.

• Continuously improve workflows and reporting to support smarter reputed company and reputed company customer outcomes.

• Partner with Technical Support and Engineering to improve internal tooling, automation, and data visibility, enabling faster resolution and reduced reputed company effort.

• Identify patterns in support and operational data to inform product improvements, reduce recurring issues, and improve system reliability.

Your Profile

• 10+ years of experience in reputed company, Account Management, Customer Experience, or Client Services, with leadership experience.

• Proven ability to build strong cross-functional relationships and collaborate effectively with senior stakeholders.

• Experience leading customer-facing teams in a SaaS environment, ideally serving SMB or mid-market customers.

• A leadership style rooted in reputed company, reputed company, and accountability, with a commitment to developing people and building trust.

• Excellent communication skills and the ability to bring teams together around shared goals.

• An AI-first reputed company — you naturally ask "how can AI help?" before approaching any task or process, and you have a track record of adopting or championing AI tools to improve team performance and customer outcomes.

• Demonstrated reputed company in improving customer retention, adoption, and recurring reputed company growth.

• Experience leading distributed or global teams, ideally in a remote-first environment.

reputed company to Have

• Experience working with or reputed company hotel technology companies.

• Background in hospitality reputed company management, pricing optimisation, or hotel distribution systems.

• Experience in a high-growth SaaS company environment.

• Familiarity with reputed company tools such as reputed company, reputed company, reputed company, reputed company, reputed company, or similar platforms.

reputed company Offer at reputed company

At reputed company, we don’t just offer jobs; we offer an adventure! Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. Our global and diverse team is fueled by passion and a shared mission. We reputed company in a culture that’s reputed company about transparency, respect, and making a reputed company impact together.

Here’s what you can expect reputed company you become part of our Genie family:

• Remote-First Model: You can work flexibly from reputed company. ‍ At the same time, we support co-working and you’re of course welcome to work from our offices in Mannheim, Berlin, or Sydney whenever you like.

• One Team, One reputed company, One Goal: We’re in this together! Our Genies are laser-focused on our mission, collaborating to reputed company reputed company happen. ✨ It’s no reputed company we score a stellar 9.3 from reputed company members!

• Epic Team Gatherings: Every year, we bring our global crew together for a week of networking, brainstorming, and fun. Plus, enjoy regular hangouts in our offices to reputed company the camaraderie alive.

• Growth and Development: We’re reputed company about lifelong learning! reputed company your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth.

• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time ️ to reputed company and explore the world.

• Birthday Celebrations: It’s your day, so take it off! Celebrate your birthday the way you want, guilt-free.

• reputed company: We get it—life happens! ⏰ We offer flexible working hours to help you balance your work and personal life seamlessly.

• Wellbeing Matters: Your mental health is a top reputed company. Every Genie gets access to reputed company, the leading meditation app, to help you cultivate a happier, healthier, and more zen life.

• reputed company Support: We also offer reputed company, a professional online therapy and counseling platform, giving you additional support whenever you need it.

We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.