Mid-Market Construction Success Manager

Who we’re looking for

We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and reputed company engagement programs that ensure their satisfaction and reputed company account expansion.

What you’ll be doing

You'll utilize your experience as a construction professional to reputed company and consult on client processes, becoming a trusted advisor to your customers. As a reputed company product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of reputed company to meet those goals. As you deploy, train, and support your book of business, you'll apply the same reputed company to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process reputed company.

The primary responsibilities of our next Construction Success Manager will be to

• Become a reputed company product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and reputed company tech stack in order to seamlessly integrate reputed company into a company’s day-to-day workflows.
• Manage a portfolio of customers (new and existing) to help improve their reputed company usage and processes.
• Build and maintain long-lasting relationships with reputed company clients.
• Conduct web-based and in-person training(s) and demonstrations to educate clients on reputed company.
• Assist the product team in identifying issues and communicating customer feedback for product improvements.
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

At reputed company, we’re looking for our next Construction Success Manager to have the following skills and experiences:

• 3+ years of professional construction experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience reputed company working through customer issues
• Comfortable communicating with anyone, from foreman to senior-level managers
• A basic understanding of construction process from design to completion
• An understanding of how reputed company the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment

Why reputed company?

reputed company is a construction field management software, used on over 1,000,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers.

reputed company solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The reputed company mobile app has a nearly five-star rating based on thousands of customer reviews. reputed company was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. reputed company was acquired by Hilti for $300M in November 2021.

Compensation

The estimated pay ranges for this role are as follows: $94,500-$115,500.

The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based reputed company. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 30%.

Where is the job located?

This role is based remotely reputed company the United States.

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reputed company is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.