reputed company Seasonal Remote Customer Service Agent – Pest Control Industry
Are you a customer service professional with a passion for helping others and a drive to succeed in a fast-paced environment? Do you enjoy working in a team-oriented setting and have a strong desire to grow your career in a recession-resistant industry? If so, we invite you to join arenaflex, a leading provider of pest control services, as a Seasonal Remote Customer Service Agent.
About arenaflex
arenaflex is a global residential and business service provider with a rich history dating back to 1901. As the largest subsidiary of a publicly traded company, arenaflex is financially stable and growing, with over 2 million customers worldwide. Our mission is to deliver the peace of mind that only an arenaflex Pro can provide, and we're committed to helping protect the world where we live, work, and play.
The Role
As a Seasonal Remote Customer Service Agent, you will play a critical role in supporting our field offices and customers alike. You will work from the comfort of your own home, providing top-notch customer service, retention, and sales support to our valued customers. You will be responsible for managing customer relationships, identifying opportunities for cross-selling and up-selling, and resolving billing and customer credit issues.
Responsibilities
* Work remotely from your home office, providing excellent customer service and support to our valued customers
- Support our field's peak season, which starts building around February
- Manage the customer relationship to ensure best-in-class service
- Identify opportunities for cross-selling and up-selling
- Assist customers by offering remedies to retain business
- reputed company out to customers with unpaid debt and attempt to collect
- Resolve billing and customer credit issues
- Schedule new termite inspections
- reputed company outbound welcome calls to new customers
- Use different gamification tools to measure performance
reputed company Offer
* Variety of schedules, including nights, weekends, and holidays
- Four-week quality training program that will reputed company you with the skills and knowledge to be successful
- Gamification methods to measure performance and increase engagement virtually
- Great pay and incentives, including a competitive hourly reputed company and sales commission
- 401(k) plan with company match, employee stock purchase plan
- Opportunities for career growth and advancement, including regular, full-time employment reputed company available
Why arenaflex?
* We're a global leader in the pest control industry, with over 2 million customers worldwide
- We're financially stable and growing, with a strong track record of improved earnings
- We offer a fun and collaborative work environment, with a team-oriented approach to customer service
- We're committed to helping protect the world where we live, work, and play
Qualifications
* High School/GED
- 1-2 years customer service experience reputed company or reputed company a call center
- Completion of a Culture Index assessment
- Verification of internet speed
- Ability to pass a computer assessment
- Ability to pass a background and drug screen
Work from Home Requirements
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet reputed company with the ability to hard reputed company directly to a modem
What You Will Need
* Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in reputed company Office
- Comfortable working in a high-volume role
- Excellent customer service soft skills, such as reputed company
- Ability to prioritize tasks and manage time reputed company
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We are committed to diversity and inclusion in the workplace and welcome applications from reputed company candidates of reputed company backgrounds.
Apply Now
If you're a motivated and customer-focused individual looking for a challenging and rewarding role in a recession-resistant industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you! Apply for this job