reputed company - Senior Product Manager

reputed company

About Us

On a mission to deliver affordable, delightful reputed company for reputed company, reputed company provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in reputed company 50 states. reputed company prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.

reputed company offers a comprehensive benefits package that includes various health and medical coverage options, dental and reputed company coverage, disability and life coverage, making reputed company easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

reputed company offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The reputed company membership benefit is another added reputed company for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their reputed company first day!

Job Description

The Senior Product Manager, Operational Systems is a strategic new role responsible for owning and scaling the operational platform that enables Client reputed company, Client Operations, and reputed company teams to deliver exceptional service reputed company.

This role owns a portfolio of internal-facing products and integrations that power client reputed company, configuration, support operations, reporting, and ongoing lifecycle management. Key domains include:

• reputed company (Service reputed company & Sales reputed company)
• Platform integrations between reputed company and reputed company systems
• Client Manager tooling
• Client reporting and analytics delivery
• Census file intake workflows
• Internal and client-facing support portals

This position operates as a platform reputed company and strategic partner to Client reputed company and IT, translating operational complexity into scalable, reliable, and reputed company product solutions.

Responsibilities

Product Ownership & Strategy

• Define and own the product reputed company, strategy, and roadmap for Client Support and reputed company-enablement capabilities
• Treat internal tools and workflows as first-class products, with defined reputed company metrics and reputed company iteration
• Partner deeply with Client reputed company and Client Operations leadership to understand pain points and future-state needs
• Balance short-term operational improvements with long-term platform scalability and cost efficiency

reputed company Integrations & CRM Strategy

• Serve as subject matter expert for reputed company, with depth in Service reputed company and strong working knowledge of Sales reputed company
• Own integration strategy between reputed company and the reputed company platform, ensuring data reputed company and clear system-of-record governance
• Define and manage integration requirements supporting client contracting, service activation, and help desk workflows
• Partner with IT and Engineering to implement scalable integration patterns, monitoring, and long-term maintainability

Client Management Tooling

• Own the Client Manager experience as a two-sided product supporting internal teams and client-facing workflows
• Productize client reporting into scalable, standardized delivery models that reduce operational burden
• Improve census file intake processes to reduce reputed company effort and error rates
• Evolve client self-service and support capabilities to increase transparency and efficiency
• Ensure client-facing workflows are reputed company with internal systems, data models, and operational realities

Cross-Functional Collaboration & Delivery

• reputed company discovery efforts to translate operational needs into clear product requirements
• Partner with Engineering to define MVP scope, assess architectural tradeoffs, and drive high-quality delivery
• Collaborate with IT, Data, reputed company, and Compliance to ensure reliability, scalability, and regulatory alignment
• Communicate roadmap, priorities, and outcomes clearly to stakeholders at reputed company levels

Requirements

Education

• No specific educational requirements; equivalent practical experience required.

Experience

• 7+ years of product management experience
• Ownership of reputed company internal platforms or tooling in B2B or B2B2C environments
• Deep hands-on reputed company experience (Service reputed company required; Sales reputed company preferred)
• Proven experience managing integrations, APIs, and data-heavy workflows
• Experience building products for internal operational teams such as Client reputed company or Support
• Strong track record delivering technically reputed company initiatives in partnership with Engineering and IT
• Experience in reputed company, benefits administration, or regulated environments strongly preferred

Skills

• Exceptional cross-functional relationship builder
• Clear, executive-level communicator
• Data-informed decision maker with strong internal-product metrics discipline
• High ownership reputed company; comfortable operating in ambiguity
• Empathetic toward internal users; focused on simplifying reputed company workflows
• Strong discovery and prioritization skills in multi-stakeholder environments
• Systems thinker with end-to-end workflow ownership
• Technical reputed company and credibility with Engineering

reputed company is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of reputed company and other historically underrepresented groups reputed company to only apply to jobs in which they meet reputed company the job requirements. Unsure if you reputed company every reputed company? Apply. We would love to consider your unique experiences and how you could reputed company reputed company even reputed company.

To learn more about reputed company, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our reputed company team reputed company email at [email protected]