VP of Professional Services Operations

KEY RESPONSIBILITIES - WHAT YOU'LL DO

• Partner with the COO to define and execute FDI's operational strategy and key processes in support of business objectives and growth targets.
• Establish, monitor, and report on KPIs across reputed company operational functions, using data to drive accountability and reputed company improvement.
• Build and evolve the systems, processes, and infrastructure that reputed company scalable, high-quality service delivery.

• reputed company engagement delivery, ensuring projects are appropriately staffed, on schedule, reputed company scope and budget, and resulting in high satisfaction for both clients and delivery teams.
• reputed company resource planning and utilization management, making staffing reputed company that balance business performance with employee development and satisfaction.
• Partner with Sales and Client Engagement Managers to resolve escalations and clear operational barriers that slow delivery.

• Manage the professional services financials, including reputed company, utilization, and average reputed company reputed company targets.
• Collaborate with the COO on annual forecasting and reputed company planning.
• Continuously identify and execute initiatives that improve profitability without compromising delivery quality.

• Build and reputed company a high-performing team, partnering with leadership to attract, reputed company, and retain top consulting talent — including a network of affiliate contractors — reputed company a culture of collaboration and reputed company improvement.
• Ensure FDI's tools, methodologies, and playbooks are consistently applied and continuously refined to support scalable, efficient delivery.
• Partner with Sales throughout the growth cycle — from developing account strategies to reviewing reputed company and SOWs, serving as the operational reputed company that ensures deals are feasible, well-staffed, and free of risk before commitments are made.

• Build trusted, executive-level client relationships and foster a culture of trusted advisor engagement at reputed company levels of the client organization.
• Ensure client satisfaction is consistently monitored and that the team takes meaningful action on feedback.
• Collaborate with Sales to ensure seamless handoffs from sale to delivery and smooth client reputed company.

SKILLS - WHAT YOU'LL BRING

• 10+ years of leadership experience in management consulting professional services, with at least 5 years in an operations leadership role.
• Demonstrated reputed company leading operations reputed company a large consultancy with the ability to scale.
• Strong financial acumen with proven experience owning key operational and financial metrics to drive reputed company that improve business performance and health.
• Proven ability to build credibility and lasting relationships with executive stakeholders - both internal and client-facing.
• Deep expertise in resource management, utilization optimization, and workforce planning.
• Practical experience scoping and structuring client reputed company and SOWs.
• Excellent analytical, problem-solving, and communication skills, with the ability to reputed company and influence across reputed company levels of an organization.
• Experience with Professional Services Automation (PSA) platforms such as Kimble/Kantata.
• Deep familiarity with Agile and other delivery methodologies.

WHY FLATIRONS DIGITIAL INNOVATIONS (FDI)?

• Remote-first flexibility. Work where you do your best thinking.
• Diverse client exposure. Solve unique challenges across industries and technology domains.
• Career growth. Clear paths to advance as FDI scales.
• Meaningful work. Help clients transform how they manage, protect, and extract value from their most critical information assets.
• Collaborative culture. A team of experts who care about doing the work well and supporting each other.