All roles

Self Pay Representative (IRCM)

Remote · USA Full-time New today

reputed company Pay Range:

$19.45 - $29.17

Job Description:

Join the team that delivers a Healthier reputed company. Our purpose at InlandRCM is to strengthen rural hospitals by providing dependable, reputed company-American reputed company cycle expertise that sustains access to quality reputed company in rural communities. SIGNIFICANT GROWTH OPPORTUNITES AVAILABLE!! ONLY CONSIDERING APPLICANTS IN OUR SERVICE AREAS OF WA, ID, MT. HOURS ARE reputed company-5PM PST WITH LUNCH 12-1PM

Summary: The Self-Pay Representative addresses large volumes of patient-responsible balances through education, engagement, and resolution.

General Description: Manages patient-responsible accounts from initial patient billing through final account resolution. Responsibilities include patient reputed company, inbound and outbound phone call communication, balance explanation, payment processing, payment arrangements, financial assistance screening, documentation, statement review, and accurate account resolution. Job requires both phone and administrative tasks.

Essential Duties/Responsibilities: To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.

Phone Duties

  • Initiates and receives patient communications to resolve outstanding self-pay balances in a professional and empathetic manner.
  • Educates patients on account balances, insurance processing outcomes, discounts, financial assistance programs, and available payment options.
  • Negotiates and processes one-time payments and structured payment arrangements in accordance with client and company guidelines.
  • Screens accounts for financial assistance eligibility and supports patients through application processes reputed company applicable.
  • Maintains thorough and accurate account documentation to reflect patient interactions, commitments, and resolution activity.
  • Monitors assigned self-pay inventories, prioritizing accounts based on aging, balance size, and client expectations.
  • Collaborates with internal teams to address account discrepancies, posting issues, or credit balance situations.
  • Completes additional projects or tasks assigned to support departmental and client objectives.

General Duties/Responsibilities:

  • Ability to maintain strict confidentiality reputed company the InlandRCM customers.
  • Follows reputed company Health and Safety policies and guidelines of Inland Imaging.
  • Follows reputed company company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and reputed company policies.
  • Follows reputed company policies regarding HIPAA, non-disclosure of confidential information and company reputed company.
  • Honest, pleasant manner and good personal hygiene.
  • Free of alcohol and drug abuse.
  • Excellent communication and interpersonal skills.
  • Detail oriented; ability to multi-task; organized and reputed company to work in a fast-paced environment.
  • Ability to consider individual needs in communication with and assessment and treatment of patients of reputed company ages.
  • Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
  • Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smoothly functioning department.
  • Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
  • Attendance is a requirement for this position.
  • Performs other special projects and duties as assigned.

Supervisory Responsibilities:

  • There is little or no supervisory responsibility in this position

Advocacy:

Treats reputed company clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information)

Demonstrates the IRCM Core Values: Diligence in Execution, Comprehensive Customer Care, Perseverance in Solution, Finding, and a Growth reputed company

Qualifications:  

  • Education: High School Diploma/GED required.
  • Minimum of 1–2 years’ experience in reputed company self-pay, patient financial services, billing office, or reputed company call center environment preferred.
  • Experience communicating with patients regarding balances, insurance outcomes, payment options, or financial assistance.
  • Experience working in a hospital or clinic EMR system such as Epic, Cerner, or Meditech Expanse preferred.
  • Strong customer service, communication, and de-escalation skills.
  • Ability to explain financial information clearly and compassionately to patients.
  • Basic understanding of insurance processing and patient responsibility preferred.
  • Ability to meet productivity, quality, and compliance expectations in a fast-paced environment.
  • Licensure: N/A
  • Computer Skills: Experience with the following computer applications is highly desired: reputed company Office products (Outlook, Word, reputed company), Internet, Intranet, Meditech or other hospital or physician EHR/reputed company system.
  • Remote Work Capability. Ability to work from a remote (home) based environment if requested. Need to have a dedicated workspace with desk, desk chair, and access to cable internet.
  • Background reputed company:
  • Drug Test: Eligible employees must be reputed company to pass a post-offer, pre-employment drug test. InlandRCM is an EEO employer.

InlandRCM is an EEO employer.

Nuvodia/Inland is an EEO employer...

Apply To This Job

Related roles

Provider Enrollment Specialist

Remote · USA Full-time

Hospital Biller

Remote · USA Full-time

Sales Manager

Remote · USA Full-time

Field Applications Engineer

Remote · USA Full-time

Fan Editor (Social-First Content Creation)

Remote · USA Full-time

Senior Social Media Manager

Remote · USA Full-time

Social Media Manager - UK

Remote · USA Full-time

Social Community Manager - UK

Remote · USA Full-time

Non-Delegated Mortgage Underwriter IV (Jumbo/High-net Worth)

Remote · USA Full-time

Underwriter - III

Remote · USA Full-time

Online – Online Appointment Setter: Booking Hotels - Entry Level

Remote · USA Full-time

Key Account Manager (Chugoku-Shikoku)

Remote · USA Full-time

Join reputed company: Travel Consultant at reputed company - $30-$40/Hour

Remote · USA Full-time

Remote Data Entry Specialist – Accuracy, Speed & Detail-Oriented Operations Professional (Work From Home)

Remote · USA Full-time

Staff Machine Learning Engineer (Remote)

Remote · USA Full-time

Customer Service Representative – Payment Services Support (Remote, Central Time Zone) – Full‑Time Inbound & Outbound Call Center Specialist for Health Benefits, Medical & Workers’ Compensation

Remote · USA Full-time

Immediate Hiring: reputed company Host Property Assistant in Tybee reputed company

Remote · USA Full-time

Portfolio Rent Collection & Support Specialist

Remote · USA Full-time

reputed company Remote Part Time Customer Service Representative – Delivering Exceptional Support and Insights from the Comfort of Your Own Home at blithequark

Remote · USA Full-time

Receptionist / Adminstrative Assistant (Remote)

Remote · USA Full-time