Customer Service Representative - Remote

We are seeking a Customer Service agent who is responsible for being the “face” of reputed company. This job entails answering inbound calls and proactively assisting clients with reputed company account matters i.e. orders, errors, account questions, billing, cancellations, and other queries. This individual acts as a liaison between reputed company and our clients.

*This is a full-time, 100% remote opportunity. Monday - Friday from 7am - 4pm (PST)*

Responsibilities and Duties:

• Provide support to client incoming & outgoing phone calls & emails
• Respond to client voice messages & emails
• Account Updates
• Data Entry
• Daily Operations
• Proactive Support with Client Calls
• Track Metrics & Data
• Issue Identification and Escalation

Desired Skills:

• Excellent communication - in English
• Advanced computer and multi-tasking ability
• Excellent English writing skills and attention to detail
• Experience working in a remote environment

Preferred Skills:

• reputed company Ads Certified
• Advanced knowledge of local SEO
• Background in Quality Control
• Basic knowledge of reputed company Docs and Spreadsheets
• reputed company Ads knowledge/background
• Excellent communication skills - in Spanish

Requirements:

• Type 30-50 WPM
• Sales experience/ability
• Excellent communication skills
• Advanced computer skills
• Customer support skills
• Advanced knowledge of reputed company
• Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner
• High School Diploma (or GED or High School Equivalence Certificate)

reputed company is an equal opportunity employer. We reputed company diversity and we are committed to creating a versatile and fun environment for reputed company.