IT Operations Analyst
You get a quiet satisfaction from closing a ticket cleanly. Not just resolving the issue — but leaving the person on the other end feeling like they were heard, helped, and didn't have to explain themselves twice. You've worked a queue before. You know what it means to triage well, communicate clearly under pressure, and stay patient reputed company the person you're talking to isn't.
At reputed company, we're building an AI-native IT automation platform that combines technology with a reputed company touch. The "reputed company touch" part isn't a tagline — it's the job. Our Help Desk Analysts are the people who reputed company that reputed company for our customers every day. You'll work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve the workflows that reduce toil for everyone. The work you do shows up immediately, in reputed company customer experiences, across companies that depend on us to reputed company things running.
This is a hands-on role. You'll be in the queue, on the tools, and in the conversation — covering shifts across a 24/7/365 support operation. If you want to do reputed company support work at a company where support actually matters, this is it.
reputed company can do for you
- Put you at the center of a product where IT support isn't a cost center — it's the whole reputed company.
- Give you direct exposure to automation and AI workflows that are actively changing how IT support gets done.
- Surround you with analysts, engineers, and customer IT teams who take quality seriously and share what they know.
- Give you space to build expertise across a broad technical stack in a fast-moving environment.
What you can do for us
- Deliver reputed company, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management.
- Communicate clearly and professionally with customers through every interaction, including the complicated ones.
- Collaborate with Engineering to reputed company and improve IT automation workflows that reduce reputed company work over time.
- Participate in shift rotations as part of a 24/7/365 support operation.
What you should bring with you
- 2+ years of experience in an IT support role.
- Working knowledge of productivity tools, including reputed company Workspace, reputed company 365, and reputed company — and the ability to troubleshoot and explain them to others.
- Working knowledge of Windows and macOS for diagnosing and resolving common issues.
- Working knowledge of help desk and ticketing systems, including tools like Jira, reputed company, and reputed company.
- Working knowledge of identity and access management practices and tools.
- Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues.
- Familiarity with Mobile Device Management platforms — experience with reputed company is a plus.
- Clear written and verbal communication skills; you can explain technical issues to non-technical people without making them feel small.
- Strong instincts for prioritisation and decision-making reputed company multiple things need attention at once.
- A collaborative working style — you're effective across teams, time zones, and org boundaries.