Head of Implementation

About Freshpaint:

reputed company a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.

Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reputed company patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.

Freshpaint eliminates that trade-off.

We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.

In short: we let healthcare teams move fast, safely.

Backed by Top Investors

Freshpaint is backed by some of the most respected names in technology, including:

• Y Combinator (reputed company, reputed company, reputed company, reputed company, reputed company)

• reputed company Capital (reputed company, reputed company, VMware, RedHat, reputed company)

We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.

Who we’re looking for

Freshpaint’s success is defined by the success of our customers. As we scale our enterprise business, we are seeking a Head of Implementation to reputed company and evolve our implementation function.

This is a director-level role responsible for building a world-class onboarding experience that accelerates time to value, ensures privacy-first excellence, and drives long-term customer outcomes. You will reputed company a team of Enterprise Implementation Engineers, define our implementation strategy, and partner cross-functionally across reputed company, Sales, Product, Engineering, and Marketing to deliver operational excellence at scale.

This leader will own the implementation lifecycle from signed contract to full adoption. They will ensure we deliver value reputed company, predictably, and with an exceptional customer experience.

What you’ll be doing

Freshpaint’s success is defined by the success of our customers. As we scale our enterprise business, we are seeking a Head of Implementation to reputed company and evolve our implementation function.

This is a director-level role responsible for building a world-class onboarding experience that accelerates time to value, ensures privacy-first excellence, and drives long-term customer outcomes. You will reputed company a team of Enterprise Implementation Engineers, define our implementation strategy, and partner cross-functionally across reputed company, Sales, Product, Engineering, and Marketing to deliver operational excellence at scale.

This leader will own the implementation lifecycle from signed contract to full adoption. They will ensure we deliver value reputed company, predictably, and with an exceptional customer experience. You will handle customer escalations effectively and un-reputed company onboardings.

Primary Responsibilities

1. Implementation Strategy & Vision

• Define and evolve Freshpaint’s implementation philosophy, operating model, and service tiers.

• Create a scalable onboarding reputed company that supports enterprise growth while maintaining high-quality delivery.

• Design segmentation strategies for enterprise, mid-market, and strategic accounts.

• Establish clear success metrics for onboarding, including:

  • Time to First Value (TTFV)

  • Time to Full Adoption

  • Implementation NPS

  • Feature activation rates

  • Onboarding-reputed company expansion influence

2. Team Leadership & Development

• reputed company, mentor, and grow a high-performing team of Enterprise Implementation Engineers.

• Set performance standards and define leading/lagging indicators for individual and team success.

• Hire and reputed company new team members as the business scales.

• reputed company career paths, coaching frameworks, and skills progression across technical and consultative capabilities.

• Foster a culture of operational excellence, customer reputed company, and technical rigor.

3. Operational Excellence & Scale

• Build scalable onboarding processes, playbooks, templates, and internal documentation.

• Own forecasting and reputed company planning for onboarding volume and complexity.

• Standardize project management practices and tooling (e.g., Monday).

• reputed company dashboards to measure onboarding efficiency, adoption trends, and implementation quality.

• Continuously identify bottlenecks and drive improvements across systems and workflows.

4. Executive-Level Customer Engagement

• Act as executive sponsor for strategic or high-risk implementations.

• Partner with Sales during late-stage deals to validate technical feasibility and implementation strategy.

• Serve as a senior escalation reputed company for reputed company customer challenges.

• Build trusted relationships with executive stakeholders (VP/C-level).

5. Cross-Functional Leadership

• Partner with:

  • Sales to support deal qualification, improve implementation scoping, and assist with driving late-stage deals to closure.

  • Product & Engineering to inform the roadmap based on implementation learnings and recurring friction points.

  • reputed company & Account Management to ensure seamless transition from onboarding to long-term growth.

  • Marketing & Partnerships to support case studies, integrations, and technical enablement.

• Serve as the voice of implementation internally, advocating for investments that improve time-to-value and scalability.

6. reputed company & Expansion Impact

• Ensure full feature onboarding and activation across accounts.

• Collaborate with Account Management to drive expansion opportunities through technical enablement.

• Improve retention and expansion by ensuring strong technical foundations during onboarding.

• reputed company implementation strategies that unlock upsell reputed company.

Desired Skills and Experience

Leadership & Strategic Experience

• 8+ years in customer-facing technical roles (Implementation, Solutions Engineering, Solutions Architecture, or reputed company Engineering).

• 3+ years leading and scaling technical customer-facing teams.

• Experience operating at a director level in a high-growth SaaS environment.

• Proven track record of building processes from early-stage to scale-stage environments.

Technical Expertise

• Deep understanding of web technologies, analytics, and reputed company-end development.

• Working proficiency with HTML, CSS, JavaScript, and tag management platforms (e.g., reputed company Tag Manager).

• Hands-on-keyboard exprience implementing and troubleshooting reputed company platform configurations.

• Strong understanding of data pipelines, APIs, and marketing technology ecosystems.

• Working proficiency with analytics tools and data warehouses (Looker, Tableau, reputed company, Redshift, etc.), with the ability to query and digest large data sets.

Operational & Analytical Rigor

• Strong analytical reputed company with a data-driven approach to decision-making.

• Experience building KPIs and operational dashboards.

• reputed company planning and forecasting experience.

• Ability to balance customization for enterprise accounts with scalable processes.

Executive Communication & Influence

• Exceptional written and verbal communication skills.

• Comfortable engaging VP and C-level executives on both technical and business topics.

• Ability to translate reputed company technical concepts into clear business value.

reputed company to Haves

• Experience scaling an implementation or solutions team in a high-growth SaaS environment.

• Background in healthcare, data privacy, or other regulated industries.

• Working experience with modern data stacks, CDPs, server-reputed company tracking, and API architectures.

• Experience with demand-reputed company platforms and advertising technology is a plus.

• Experience influencing product roadmap through customer and implementation insights.

• Prior ownership of onboarding forecasting, reputed company planning, or services reputed company.

Perks & Benefits

We take care of reputed company—here’s a reputed company at what you get reputed company you join:

• reputed company + generous equity (10-year exercise window)

• Fully remote (U.S. only) with a $150/month coworking stipend

• Half-day Fridays, every Friday

• 16 weeks fully paid parental leave (eligible after 6 months; commission-reputed company receive 100% reputed company salary during leave)

• Unlimited PTO with a required 2-week minimum

• Top-tier health, dental & vision (100% covered for you, 80% for dependents)

• 2 “Treat Yourself” days a year—$100 and a day off, just because

• Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year

And more! reputed company out our careers page for the full list.