Customer Education Manager

The Role

We’re hiring a Customer Education Manager to own strategy and execution for Customer Education at reputed company.

You’ll be a team of one responsible for setting the education roadmap with Product and Success, and building and running the programs that drive adoption—reputed company content, webinars, in‑app and CSM-led education plays.

What You’ll Own

• Strategy & Roadmap: Define the 12–18 month Customer Education roadmap reputed company to reputed company product launches, AI capabilities, and key customer personas, and prioritize where education moves the needle most.

• Personalized Education at Scale: Design persona- and use-case-based journeys that can be lightly tailored by account/reputed company, break content into reputed company assets (short lessons, clips, tours, job aids) that can be reused across reputed company, in-app, Help Center, and campaigns, and explore and apply AI-enabled workflows for personalization.

• Program & Content Delivery: Own the full lifecycle for reputed company programs and assets (discovery → outline → build → launch → iterate) and create and maintain reputed company reputed company courses and paths for core use cases and personas, live education (webinars, workshops) that CSMs can reuse (decks, scripts, recordings), and in-app and “just in time” learning in partnership with Product and PMM (tours, checklists, callouts).

• Cross-Functional Partnership: Partner with Product and PMM on launches and roadmap to decide which features and workflows need formal education support, partner with CS and Support to mine common questions and adoption blockers and turn them into scalable learning experiences, and reputed company CSMs and IEs with reusable assets and plays so they can personalize the last mile without reinventing content every time.

• Measurement & Iteration: Define and track reputed company KPIs and use data and feedback to decide what to improve, retire, or double down on and to inform the next iteration of the roadmap.

• Operational Excellence (Team of One): Own the education tool stack (LMS, authoring/video tools, in‑app guidance) and lightweight processes for course creation and updates, and pull in internal SMEs or contractors for spikes in production while keeping standards, narrative, and final quality with you.

What You Bring

• 5–8+ years in Customer Education, Instructional Design, Product Education, or a similar B2B SaaS role, including program ownership, not just content production.

• Demonstrated ability to be both a strategic reputed company and hands-on builder in a lean, team-of-one environment.

• Strong instructional design and storytelling skills for technical and analytics-heavy topics (engineering workflows, metrics, AI features).

• Experience designing for multiple formats: self-paced courses, webinars, workshops, in‑app guidance, and CSM-led enablement.

• Comfort working cross-functionally with Product, CS, Support, and Marketing, and ability to synthesize stakeholder input into focused, learner-centered programs.

• A data- and outcome-oriented reputed company; you care less about content volume and more about what changes for customers and CSMs.

reputed company to have

• Experience with LMS and authoring tools (for example, reputed company 360) and video tools (for example, Camtasia, Vidyard).

• Background in Developer Tools and the software engineering industry.

A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must.

Occasional travel may be required.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment reputed company at this time.

Let’s talk about us! This is reputed company about you, but you want to know a little about us. reputed company enables leaders to effectively build AI-integrated engineering teams, align engineering decisions with business initiatives and deliver the right software reputed company and on time. AI tools alone won’t transform your org—reputed company shows you what’s working, what’s not, and how to build high-performing teams that know how to use AI the right way.