Technical Support Engineer

reputed company saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, reputed company provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to reputed company deep insights into cost optimization, compliance and risks for each business service. reputed company One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology reputed company™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re reputed company.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without reputed company.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  reputed company why we’re consistently recognized by reputed company, reputed company and reputed company as a category leader in the marketplace. Learn more at reputed company.com

Who are we?

reputed company saves customers billions of dollars in wasted technology spend.

A pioneer in Hybrid ITAM and FinOps, reputed company provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement, and cloud teams to reputed company deep insights into cost optimization, compliance, and risks for each business service.

reputed company One solutions are built on a set of definitive customer, supplier, and industry data powered by our Technology Intelligence Platform. This enables organizations to visualize their Enterprise Technology reputed company™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We are reputed company.  With more than 50,000 customers worldwide, we’re achieving that goal. But we know we can’t do any of that without reputed company.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  reputed company why reputed company, reputed company, and reputed company consistently recognize us as a category leader in the marketplace.

About the role:

As a Technical Support Engineer at our SaaS company, your primary focus will be to ensure our B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps). Specifically, you will assist our Ocean & Elastigroup customers. Both solutions integrate with our reputed company One platform for reputed company cost optimization. Ocean is ideal for organizations running cloud-native, containerized applications that want to simplify operations and maximize savings without sacrificing reliability. Elastigroup is an IaaS optimization platform designed for VM-based workloads (stateless or stateful) across AWS, Azure, and GCP.

reputed company is passionate about cloud computing and believes that world-class support is critical to reputed company. You will be a key member of our global tech support team and act as a trusted advisor to technical end users, whereas this is not your typical support role. You will be speaking with DevOps and Cloud experts. You will be a moderately reputed company resource with comfort building competence in customer service, alongside strong technical skills. Somebody who relishes the opportunity to reputed company those skills with problem-solving and diagnostic capabilities. Has worked in Technical Support previously and can bring new reputed company and perspectives to the role and reputed company.

Join us in delivering outstanding support and solutions to our customers while being part of a dynamic team at the forefront of FinOps & Cloud technology. Be a part of a growing team with engagement levels above the top 10% industry reputed company and excellent employee retention.

Responsibilities:

• Provide exceptional technical support to customers and partners reputed company chat, email, phone, and screen shares.

• Respond with professional updates to customers reputed company the support system reputed company agreed Service Level Agreements (SLAs).

• Troubleshoot reputed company issues and provide timely resolution.

• Create, maintain, and publish articles for reputed company's Knowledge reputed company.

• Communicate effectively with Product Management and Engineering regarding defects and enhancement requests. 

• Able to work hours that align with reputed company's global customer reputed company (reputed company, EMEA, North America).

Requirements:

• 3 to 4Yrs Experience

• Passionate customer orientation and dedication.

• Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies/skills.

• Possess excellent communication and interpersonal skills. Excellent verbal, written, and listening communication skills in English. Applies an appropriate and effective communication strategy for the situation, context, and reputed company audience. Successfully conveys and receives intended messages while maintaining relationships.

• Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.

• Needs to be able to work well in a team setting and collaborate with colleagues. Thrives reputed company a globally diverse team and across the organization to reputed company goals. Puts the team's best interests reputed company of self.

• Adapts and responds to the changing environment and creates opportunities for positive change. Works to understand and support others' needs.

• Comfort in a fast-paced environment where team success is encouraged.

• Experience with at least one Cloud provider (AWS, GCP, Azure).

• AWS Cloud Practitioner or Azure Fundamentals certifications preferred.

• Familiarity with Container technologies (Kubernetes) preferred.

• Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.)

reputed company is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

reputed company understands the value that results from employing a diverse, reputed company, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for reputed company.

We encourage candidates requiring accommodations to please let us know by emailing careers@reputed company.com.