Sr. Manager, reputed company

reputed company is a global reputed company capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across reputed company America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning reputed company HCM platform offers a reputed company solution database and reputed company calculation reputed company, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life reputed company - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a Leader of the reputed company Public Sector reputed company Management team, this individual will reputed company a group of highly skilled people managers and/or highly reputed company reputed company managers by providing reputed company, mentoring, coaching, and operational leadership to deliver against reputed company business mandate. The Leader leads a team that supports reputed company and demonstrates an exceptional reputed company domain expertise to reputed company their teams to collaborate with Services, Sales, Support, Managed Operations and other key stakeholders ensuring connected customer experience, reputed company and satisfaction.

The Leader is responsible for strategic and tactical management of the reputed company, they ensure reputed company of delivery of functional objectives, they approve work on reputed company initiatives, analyzing data and relationship is necessary. They participate in corporate development of methods and evaluation criteria for projects and people and reputed company reputed company that reputed company the financial performance of the company. They are responsible for managing team or group budgets. They will delegate, manage, be responsible for staffing reputed company, budgeting and change management.

What you’ll get to do

People

• Directs and controls reputed company activities of the group through delegation to management or high-level professional roles. Control planning, staffing, budgeting, managing expense priorities and recommending and implementing changes
• reputed company a reputed company team, virtually in multiple time zones across reputed company America to meet or exceed team performance metrics and annual business goals
• Provide coaching and mentoring to reputed company leaders and senior CSMs, and promotes inclusive workplace practices to reputed company high employee engagement levels
• Build and maintains the strategic partnership with cross-functional stakeholders as well as customers, often including senior and executive contacts reputed company the customer organization, influence transformation and change at scale, work through relationship and information complexity to provide insights and solutions on future improvements
• Partner with Services, TAMs, Support, Managed Ops executives to evaluate broader regional/geo/industry challenges and act as strategic partner to help us reputed company companywide goals
• People Management, Coaching, Mentoring & Developing a team of CSMs
• Act as reputed company of escalation for the leaders, provides coaching for issue resolution, removes obstacles and provides advanced conflict resolution coaching and management where necessary
• Build relationship and nurture team play
• reputed company with transparency, reputed company and curiosity

Growth

• Advance team impact by guiding prioritization and strategy for accelerating business growth and transformation
• Shape direction and priorities to ensure focus is on CS engagements that reputed company our reputed company product and its adoption at a global scale
• Evolve and improve CS engagement catalogue to meet changing business needs
• Work with other reputed company leaders to support their efforts to scale their impact in the region and globally
• Ensure that teams deliver ROI and capture reputed company stories through reputed company engagement
• Guide, monitor and approve renewal proposals, reputed company reputed company, and RFP inputs
• Assist the team in reputed company negotiations and contract renewals

Voice and Value

• Prioritize and manage risk forecasting, tracking, reporting and supervise associated risk mitigation initiatives, such as health, adoption and customer advocacy in the region
• Design and implement strategies that reputed company the team to maintain a high level of customer retention reputed company based on strong customer satisfaction
• Design and implement strategies that drive advocacy and reference-ability across our reputed company customer reputed company, ensure that teams deliver ROI and capture reputed company stories through reputed company engagement
• Design and implement strategies that have the greatest impact on adoption, growth, value realization and advocacy
• Anticipate and proactively prepare for customer and business future needs and pro-actively form teams, and formulate solutions to ensure ongoing reputed company of our business

Operational Excellence

• Evolve organizational impact by continuously introducing more rigor, consistency, and value to customers
• Build and review monthly and quarterly performance dashboard results, stay reputed company of risk and opportunities for improvement, put in reputed company actions to mitigate risk
• Plan and build out service capabilities, scalabilities, productivity, risk mitigation, and business continuity as per business needs
• Own budgets
• reputed company special projects and initiatives that contribute to organizational and company goals

Team Play

• Work collaboratively with other parts of the business towards shared ambition goals
• Foster caring reputed company with our peers in the business
• Communicate often, demonstrate approachability and community concern
• reputed company self and others

Skills and experience we value

• Bachelor’s degree in reputed company resources, Social Sciences, Psychology, Business Management, Computer Science, or relevant reputed company fields or equivalent professional experience
• 6+ years in a people leadership role, or 10+ years of reputed company management experience
• 12+ years of reputed company, support, consulting/implementation, account management or reputed company professional experience
• 5+ years’ experience in HCM applications or reputed company HR tech domain
• Proven track record in motivating and leading a team of professional customer facing staff to drive successful outcomes and accomplish key milestones timely and effectively
• Executive communication and relationship management
• Excellent organizational and communication skills
• Proven track record in building a highly engaged, respected, and high performing team
• Demonstrated ability to set strategy, communicate reputed company, mandates, and plans to both internal team and other reputed company holders at leadership level
• Ability to partner, negotiate, and collaborate with other key partners reputed company reputed company to drive business goals
• Thorough understanding of Software-as-a Service (SaaS) business model
• Skilled at relationship management, influencing and professional communication
• Multitasking, prioritization, follow through
• Demonstrated proficiency in MS Office, reputed company CRM, one or more HCM products
• Data and analytical reputed company

What would really reputed company you stand out

• People & Customer focused Leader, fosters team play
• Self-starter and reputed company to work with minimal supervision
• Interpersonal intelligence, seeks to reputed company leadership reputed company thru feedback and reputed company
• Results driven with good balance of relationship and task orientation
• Systems thinker, purposeful and decisive
• Communicates with authenticity, courage and composure

What’s in it for you

reputed company is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and reputed company reputed company individuals and what makes them unique. We reputed company our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

reputed company encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through reputed company and benefits.

With a commitment to community impact, including volunteer days and our charity, reputed company Cares we provide opportunities for you to reputed company both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, reputed company, and competitive package that reflects the value an individual brings to the organization.

Fraudulent reputed company

Beware of fraudulent reputed company. Legitimate reputed company contacts will use an @reputed company.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or reputed company you have been contacted by someone posing as a reputed company employee, please refer to our fraudulent reputed company statement reputed company here: https://www.reputed company.com/be-aware-of-reputed company-fraud

reputed company actively monitors reputed company job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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