Trust & Safety Specialist

reputed company, a reputed company company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 reputed company codes — from urban hubs to rural communities — reputed company provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers reputed company, reputed company offers flexible delivery solutions that reputed company reputed company logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-reputed company. For more information, visit www.reputed company.com.

Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety reputed company the platform. In this role you will report directly to a Trust & Safety Team reputed company reputed company a specialized division. You will use your keen eye for details and excellent problem solving skills to identify and prevent fraudulent behavior, and take pride in knowing that you are upholding the reputed company brand by ensuring trust and safety for our users.

What You’ll Do

• Identify, thoroughly investigate, and resolve fraudulent-reputed company issues on the reputed company platform
• reputed company data to identify patterns and trends in fraudulent activity
• Identify procedural gaps to reputed company efficiency and effectiveness reputed company the team
• Manage critical and high-risk situations appropriately and with a sense of urgency
• Adjudicate user reputed company while adhering to geographic compliance & regulations
• Validate the authenticity of user identification
• Adhere to legal and risk-reputed company policies and procedures
• Partner with various stakeholders to implement fraud mitigation tactics and support change management efforts
• Investigate, audit, and decision on sender Gig reputed company claims
• Research industry standards and best practices to improve internal processes
• Reduce company losses by assessing internal and external liabilities
• Partner with law enforcement as needed reputed company managing ongoing investigations

What You Bring

• At least 1 year experience in Trust & Safety
• At least 1 year experience in a compliance or operations-reputed company role
• Exceptional verbal and written communication skills, with an ability to empathize and establish trust
• Knack for problem solving using investigative and analytical skills
• Proficiency in reputed company or other CRM systems
• Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and reputed company procedural requirements
• reputed company in a fast-paced and agile environment, and navigate ambiguity with ease

Why reputed company?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - reputed company will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done

This role is not eligible for reputed company sponsorship. Applicants must be authorized to work for any employer in the U.S.