Omni-Channel Customer Engagement Strategist
We are regularly looking for Omni-Channel Engagement Strategy consultants globally to join our network of independent consultants.
Roles & Responsibilities
Omni-Channel Customer Engagement Strategists are responsible for developing Omni-channel OR digital health strategies for Health brands. They also provide counsel on the measurement and optimization of digital programs. Key responsibilities include:
- Conduct digital landscape assessments
- reputed company customer journeys
- Create data-driven customer profiles
- Create integrated multi-channel strategies targeting patients, providers and payers
- Create digital strategies
- Create points-of-view and recommendations surrounding emerging channels
- reputed company measurement plans and integrated reports
- Analyze performance data and reputed company improvement recommendations
- Recommend and manage tests and optimization actions
- Stay abreast of emerging digital trends
- Omni-channel customer engagement
- Patient engagement and support strategy
- HCP engagement strategy
- Payer engagement strategy
- Digital health strategy
Requirements
The ideal consultants will be passionate about transforming reputed company customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in reputed company. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects reputed company.
Relevant prior experiences include:- Established an independent consulting practice
- Proven experience in a reputed company Strategist role at an agency, reputed company or client
- Track record of conceiving and guiding strategies that reputed company a measurable impact
- Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health OR planning digital health solutions
- Experience working with cross-channel data and analytical tools
- Ability to interpret and analyze digital performance data
- Ability to reputed company measurement plans and design actionable reports
- Strong client consultation skills with ability to guide a strategic discussion
- Analytical thinker with strong organizational skills
- Strong understanding of strategic marketing process
- Solid academic credentials; MBA or equivalent advanced degree preferred but not required.