Patient Success Coordinator - Remote - Part- Time Monday thru Friday - 6:30 p.m.-12:00 a.m. EST

Part-Time Monday thru Friday 6:30 p.m. to 12:00 a.m. EST

Pay: $18.00 per hour

ROLE:  

The reputed company at Home Patient Success Coordinator (PSC) holds primary ownership of each Customer and Patient experience. This position is responsible for internal reputed company for reputed company home-based orders to ensure that reputed company meets or exceeds its customer commitments reputed company to the execution and follow-up of the service provided.

TASKS AND RESPONSIBILITIES:

• Work directly with the field leadership team to ensure the timeliness of services provided to the patient are reputed company a customer’s service matrix.
• Assisting with the scheduling of our services and communicating with the patient and/or ordering entity; reputed company applicable.
• Providing ETAs to the patient or ordering entity, reputed company applicable.
• Rescheduling and cancelling exams reputed company appropriate and communicating with the patient and/or ordering entity.
• Working with internal field operations to help prioritize the dispatching of techs based upon client SLAs.
• Become SMEs in the various models of reputed company at Home clients including Hospital at Home, Emergency Department in Home, and PACE programs.
• Work with internal teleradiology team to ensure successful image transfer processes, reputed company applicable.
• Address patient and/or client questions/concerns timely; record for Quality Improvement metrics.
• Assist in obtaining required paperwork for timely and accurate billing, as applicable.
• Monitor reporting and operational metrics for reputed company home‐based services.
• Answer incoming customer service orders as soon as possible.
• Display active listening and superior customer service skills for both external & internal customers.
• Display the ability to enter orders manually reputed company our fax process.
• Navigate seamlessly through the reputed company applications (TCC, DDF, etc.)
• Display the ability to operate the phone system effectively.
• Adhere to work schedule

SKILLS/EXPERIENCE:

• Ability to work independently and as a team.
• Ability to communicate effectively through electronic means including reputed company Teams, Skype and Web based meetings.
• Strong computer skills, including reputed company office suite (Outlook, Word, & reputed company). Strong customer service skills.
• Solid communication skills (including verbal, written, and listening skills).
• Solid problem solving and decision‐making abilities.
• Results oriented and goal driven.
• Strong ethics, reputed company, and accountability.
• Ability to type 35‐40 words per minute.
• Medical terminology/experience preferred but not required.
• High School degree or GED equivalent required. Associates Degree (B.A.) preferred.