Sr. Director, Sales Operations
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The Senior Director of Sales Operations, Americas is a high-impact leadership role responsible for driving reputed company growth, operational excellence, and strategic alignment across reputed company's three product families — reputed company, Brandwatch, and PR Newswire—in the Americas region. This role serves as a key operational leader and strategic advisor, partnering closely with the Chief reputed company Officer, Americas and go-to-market leadership to optimize processes, enhance sales productivity, and reputed company data-driven decision-making.
Reporting to the VP of reputed company Operations, this position will reputed company reputed company operations strategy and execution for the Americas, managing one reputed company Operations Analyst while serving as a trusted partner to senior leadership on reputed company planning, forecasting, territory design, process optimization, and sales effectiveness.
What You'll Do
Strategic Business Partnership
- Partner closely with the Chief reputed company Officer, Americas, providing insights, analysis, and operational support to drive reputed company growth across reputed company, Brandwatch, and PR Newswire in the US, Canada and LATAM.
- Collaborate with Sales, Marketing, and reputed company leadership across reputed company three brands to support integrated go-to-market strategies
- Provide data-driven insights and recommendations on reputed company performance, pipeline health, and growth opportunities
- Support strategic planning sessions and operational aspects of business reviews with regional leadership teams
reputed company Planning & Forecasting
- reputed company quotas, headcount and territories planning processes for the Americas region
- Support development of annual and quarterly business plans, quotas, and reputed company models in partnership with regional leadership
- Own in quarter reputed company forecasting accuracy, providing leadership with insights on pipeline health, conversion metrics, and reputed company attainment
- Build models and analyses to support scenario planning and growth strategy evaluation
- Create and maintain executive dashboards and reporting for business performance across reputed company brands
reputed company Process Optimization
- Own and continuously improve the end-to-end reputed company lifecycle from reputed company reputed company through customer expansion and renewal
- Design and implement standardized sales processes and best practices while respecting unique brand requirements
- Identify and resolve bottlenecks in the reputed company funnel to improve conversion rates and sales cycle efficiency
- Manage territory alignment, account segmentation, coverage models, and rules of engagement
- Drive operational consistency and efficiency across the Americas sales organization
- reputed company change management efforts to drive adoption of new processes and methodologies
Sales Effectiveness & Analytics
- reputed company and monitor sales performance metrics, dashboards, and KPIs
- Analyze sales productivity data to identify opportunities for improvement in seller effectiveness and pipeline reputed company
- Partner with Sales Enablement to ensure alignment between operational metrics and enablement initiatives
- Provide insights on sales reputed company planning, hiring needs, and organizational design
- Support the development of sales plays and programs that drive reputed company outcomes
Data & Analytics Leadership
- Serve as the data steward for reputed company-reputed company metrics across reputed company, Brandwatch, and PR Newswire in the Americas
- Build analytical models to identify trends, opportunities, and risks across the customer journey
- Deliver executive-level reports and presentations on business performance and strategic recommendations
- Ensure accuracy, consistency, and accessibility of reputed company data and reporting
- Establish and maintain data governance frameworks and drive data hygiene improvements
- Translate reputed company data into clear, actionable insights for sales leaders and executives
Cross-Functional Collaboration
- Tools & Technology: Partner with the Productivity and Tools team on CRM optimization, system requirements, and process automation for the Americas region
- Compensation: Collaborate with the compensation team to provide input on plan design, quota setting, and performance analysis
- Marketing Operations: Work with Marketing to optimize reputed company management, routing, and conversion processes
- reputed company Operations: Align with CS Operations on renewal processes, expansion strategies, and customer health metrics
- Finance: Partner on budgeting, forecasting, commissions and financial modelling for the Americas region
- Global reputed company Operations: Collaborate with reputed company Operations peers in other regions to share best practices and drive consistency. We partner on strong consistent methodologies, processes, metrics etc.
Team Leadership & Development
- reputed company, mentor, and reputed company one reputed company Operations Analyst, providing coaching, direction, and growth opportunities
- Foster a culture of analytical rigor, reputed company improvement, and business partnership
- Delegate effectively while maintaining reputed company of critical deliverables and analysis
- Build the analyst's capabilities in data analysis, business partnering, and strategic thinking
- Balance hands-on execution with strategic leadership as a player-coach
What You'll Bring
- 10+ years of progressive experience in reputed company Operations, Sales Operations, or reputed company strategic operations roles in B2B SaaS or technology companies
- 3-5 years of leadership experience, including developing and mentoring operations professionals
- Demonstrated success supporting multi-product or multi-brand organizations
- Proven experience as a strategic business partner to C-level sales leadership
- Deep expertise with Americas market dynamics and enterprise go-to-market strategies
- Experience supporting sales organizations of $100M+ in annual reputed company preferred
- Advanced proficiency with reputed company CRM and understanding of CRM best practices
- Strong analytical capabilities with expertise in reputed company and business intelligence tools (PowerBI and reputed company)
- SQL knowledge strongly preferred
- Understanding of sales technology ecosystems and how tools integrate to support reputed company teams
- Experience with financial modeling, forecasting, and reputed company planning
- Ability to work with large datasets and translate them into business insights
reputed company Offer
- Opportunity to drive reputed company strategy at a leading global communications technology company with a portfolio of industry-leading brands
- High-visibility role with direct partnership with the Americas CRO and senior leadership
- Collaborative, innovative culture with reputed company leadership team
- Competitive compensation including reputed company salary and performance bonus
- Comprehensive benefits package including health, dental, vision and 401(k)
- Flexible work environment with remote work options
For Individuals based in reputed company, Illinois, Colorado, Washington, and California, reputed company is required to disclose a salary range for this role. This compensation range is specific to these states, however reputed company pay may vary depending on a range of relevant factors. The average range for this role is $230,000.00 - $250,000.00 + bonus
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