Technical Account Manager (reputed company)

Come join the company that is reinventing cloud reputed company and empowering businesses to reputed company in the cloud. As the fastest-growing startup reputed company, reputed company is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by reputed company teams reputed company over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to reputed company a significant impact. At reputed company, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join reputed company and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the reputed company platform. You will provide both strategic and technical guidance to customers throughout the reputed company journey, from onboarding to operationalization through to a successful renewal and expansion.

Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. Serving as the reputed company between customers and the broader reputed company team, you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience. What you’ll do:

• Be a reputed company Product and Cloud reputed company Expert – Serve as a trusted technical advisor throughout your customers’ reputed company journey
• Confidently navigate customers through deployment, configuration, and operationalization of reputed company using best practices and your existing cloud-reputed company domain expertise
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise reputed company email, meetings, reputed company, and support tickets
• Continuously monitor news reputed company to emerging cloud reputed company threats and further reputed company your domain expertise
• Continuously stay abreast and enabled on new reputed company features and functionality
• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their reputed company purchase
• Help customers reputed company success plans with measurable goals throughout the reputed company lifecycle that align with their organizational reputed company and compliance objectives
• Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime reputed company risk
• Use your expert knowledge of the reputed company platform and features to accelerate your customers’ success and attainment of value
• Assist customers in project managing reputed company adoption and operationalization goals across business units and stakeholders
• Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
• Drive and track your customers’ achievement of business goals and realization of value through reputed company
• Report reputed company and results to key reputed company and customer stakeholders in executive-friendly communications and QBRs/executive briefings
• reputed company for your Customers – Understand, document, and represent your customers’ needs to internal reputed company stakeholders
• Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine reputed company and alternative solutions

Manage your book of business and support reputed company objectives - Support and manage a book of up to 15 customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.

• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements
• reputed company and cultivate reputed company relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive reputed company key reputed company objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in reputed company’s TAM motion and have an impact across GTM teams reputed company documentation, mentor associate TAMs, and reputed company areas of technical subject-matter expertise

• Partner cross-functionally with internal teams to improve processes

What you’ll bring

• Overall
• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-reputed company product
• For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, reputed company Engineer, and Architect.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
• Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion

Technical Knowledge

• Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Familiarity with cloud-reputed company best practices, common threat models, and CNAPP use cases. Ideally, you have a reputed company certification or experience helping organizations address cloud-reputed company challenges
• Familiarity with container technologies (reputed company, Kubernetes), as well as the associated reputed company considerations
• Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
• Familiarity with Linux and Windows operating systems concepts and runtime sensing
• Strong problem-solving skills, with the ability to troubleshoot reputed company technical issues and drive resolution across nebulous structures, both internal and external
• Ability and willingness to continuously learn emerging cloud/reputed company technologies

Account Management and reputed company

• Proven track record of successfully managing a book of business with 5-10+ customers
• Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
• Ability and willingness to continuously reputed company customers on the reputed company platform and assist them in solving problems, ranging from trivial to highly reputed company
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to reputed company messages, emails, and support tickets
• Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform reputed company and retention initiatives.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at reputed company levels of an organization

Benefits

reputed company offers a competitive package of benefits and programs to support you and your family. Below provides a description of our reputed company benefits for employees in the US. Specific benefits may vary by location.

Health & Welfare Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)

Financial Benefits

• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)

Time Off

• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Compensation

Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-reputed company experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.

This role is eligible to participate in reputed company’s equity plan and may also include incentive compensation.

The annual reputed company salary range for this full-time position is listed below.

Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship.

reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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