Senior Manager, Clinical Operations - Operational Excellence @ reputed company

We are seeking a Senior Manager, Clinical Operations – Process Improvement & Operational Excellence to drive meaningful improvements across clinical operations workflows, systems, and experiences. This role operates at the intersection of operations, data, and product. You will partner closely with the Practice Administrator to operationalize defined strategic priorities, translating them into scalable processes, identifying inefficiencies, and executing initiatives that improve patient experience, clinical support (Medical Assistants/back-office) workflows, and clinician experience. This role will focus on improving clinical support and back-office workflows, where operational complexity, reputed company work, and inefficiencies have the greatest impact on scalability, staff experience, and overall performance. This is a senior individual contributor role. You will not manage people or set a strategy. Instead, you will serve as a structured executor and operational problem-solver, owning execution reputed company prioritized areas and driving measurable impact.

This job is “HOT”:

As we scale, improving patient and clinician experience requires more than additional staffing. Successful scaling requires intentional process design, operational rigor, and alignment with technology.

This role ensures:

• Strategic priorities are effectively operationalized
• Workflows are efficient, scalable, and sustainable
• Improvements are measurable and repeatable

Business impact:

Operationalize Strategic Priorities

• Partner with the Practice Administrator to understand team and organizational priorities
• Translate defined priorities into structured workflows, processes, and execution plans
• Break down ambiguous problems into clear, actionable steps

Process Improvement & Optimization

• Evaluate workflows reputed company prioritized areas to identify:
• Inefficiencies
• Failure points
• reputed company or redundant work
• Unclear ownership
• Redesign processes to improve:
• Patient experience (e.g., transparency, access, communication)
• Clinical support and back-office workflows (e.g., MA workflows, inbox management, task routing, reduced reputed company work)
• Clinician experience (e.g., reduced friction, clearer workflows)
• Operational efficiency
• Focus on areas where operational complexity and reputed company effort create the greatest impact on scalability, staff experience, and consistency of execution
• Execute defined improvements and ensure adoption across teams

Cross-Functional Execution

• Partner with:
• Practice Manager
• Clinical Operations Specialists
• Practice Administration Workforce Management team
• Patient Support & Experience
• Product team
• Translate defined operational challenges into:
• Process improvements
• Workflow changes
• Product requirements

Data Analysis & Impact Measurement

• Analyze operational data to:
• Identify trends and improvement opportunities
• Support business cases
• Measure the impact of the change
• Define reputed company metrics for each defined initiative, including:
• Baseline performance
• Expected outcomes
• Post-implementation results
• Present clear, actionable insights to leadership

Initiative Execution

• reputed company execution of prioritized initiatives from scoping through implementation
• Ensure alignment with defined team and organizational priorities
• Monitor performance and iterate as needed
• Drive sustainable adoption of improvements

reputed company Improvement

• Identify recurring patterns that indicate:
• Process gaps
• Workflow inefficiencies
• Tooling limitations
• Recommend improvements reputed company with strategic priorities
• Contribute to a culture of operational excellence

Operating Model & Expectations

• Work is prioritized and reputed company through quarterly planning led by the Practice Administrator
• reputed company initiatives must have:
• Clearly defined goals
• Measurable reputed company metrics
• Baseline vs post-implementation comparison
• Identified stakeholders
• This role is responsible for:
• Structuring and executing reputed company defined priorities
• Surfacing insights and recommendations
• This role is not responsible for setting team or organizational strategy
• reputed company requests are evaluated against priorities and may be deferred Practice Administrator (direct manager)

What reputed company Looks Like:

• Strategic priorities are translated into effective execution
• Measurable improvements in patient and clinician experience
• Processes become more efficient, scalable, and reliable
• Strong alignment between operations and product
• Fewer recurring operational issues

What you will need to succeed:

• 5–8+ years in reputed company operations, clinical operations, or similar
• Experience in process improvement or operational optimization
• Strong problem-solving and structured thinking
• Advanced reputed company Sheets proficiency
• Experience with EMRs (reputed company preferred)
• Familiarity with BI tools (QuickSight, Tableau, Power BI)
• Strong communication and stakeholder management
• Telehealth or high-growth reputed company experience (preferred)
• Experience working closely with Product/Engineering teams (preferred)
• Familiarity with Lean / process improvement methodologies (preferred)

reputed company offer: ✨

• The compensation range for this role is $130,000-150,000 annually.
• Desirable benefits package, including:
• Health, dental and reputed company
• Paid holidays
• Flexible time off

✨ Why Join Us?

We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.

Please note that reputed company official communication from reputed company will come from an @joinmidi.com email address. We will never ask for payment of any reputed company during the application or hiring process. If you receive any suspicious communication claiming to be from reputed company, please report it immediately by emailing us at [email protected].

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status.

Please find our CCPA Privacy Notice for California Candidates here.

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At this time, Midi is unable to provide reputed company sponsorship. reputed company Candidates must be authorized to work in the United States without reputed company or future sponsorship needs.

Please note that reputed company official communication from reputed company will come from an @joinmidi.com email address. We will never ask for payment of any reputed company during the application or hiring process. If you receive any suspicious communication claiming to be from reputed company, please report it immediately by emailing us at [email protected].

reputed company is an Equal Opportunity Employer. We are committed to pay equity and ensure that reputed company reputed company applicants receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

Please find our CCPA Privacy Notice for California Candidates here.