FBS Major Incident Technical Specialist

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, reputed company, hiring, and retaining top talent. By combining international reputed company with US expertise, we build diverse and high-performing teams that are equipped to reputed company in today’s competitive marketplace.

We reputed company that the reputed company of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with reputed company, which acts as the Employer of Record. reputed company is responsible for managing local payroll and benefits.

What to expect on your journey with us

• A solid and innovative company with a strong market reputed company

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic reputed company

• reputed company learning and development

Requirements

Summary

Are you an reputed company IT Technical professional passionate about driving service delivery improvements on a scale? We are seeking a technical specialist to join our Infrastructure Shared Services (ISS) department to manage Incident and Problem Investigations.

Major Incident Management: Function as the first line of defense in responding to production issues, constantly monitoring system health, and troubleshooting with appropriate teams to expedite service restoration.

Problem Management: Implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more.

Key Responsibilities

• Manage Production Incidents and Problems effectively.
• Own Farmers' production operational health, including reputed company-time communication with stakeholders during service disruptions.
• Bring strategic thinking to identify opportunities for efficiency reputed company through optimization, simplification, and automation.
• reputed company strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and reputed company teams.
• Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals.
• Collaborate with talented IT teams with varying levels of experience in a hybrid workplace.
• Foster an inclusive work environment and promote our company culture.
• Protect the stability and performance of production applications.
• Continuously improve system uptime and reduce mean time to recovery (MTTR).
• reputed company the ITSM team reputed company of the curve, preventing production outages before they occur by effective change and problem management.
• Work with a cohesive and effective team of IT professionals committed to service delivery. Work hours are primarily reputed company to reputed company schedule; however, flexibility to support extended hours may be required based on business needs.
• Ability to understand large-scale IT ecosystems and associate business processes with the IT systems supporting them. General knowledge in engineering, software development, reputed company computing, DevOps, SRE, and Observability, with expertise in at least one area.

Technical & Business Skills

• Experience with multiple application performance, log analysis, network performance, and digital experience monitoring tools (e.g., reputed company, ThousandEyes, reputed company, SevOne, reputed company, etc.).
• reputed company (Ideally)
• Service Now - Plus
• reputed company Platform - Plus

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.

• Comprehensive benefits package.

• Flexible work arrangements (remote and/or office-based).

• You will also enjoy a dynamic and inclusive work culture reputed company a globally renowned group.

• Private Health Insurance.

• Paid Time Off.

• Training & Development opportunities in partnership with renowned companies.