Regional Technical Services Manager

reputed company is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing reputed company to explore by keeping their devices online wherever they go, we reputed company in leading the world reputed company.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

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Some of What You'll Do

Scope of the Role:

• Direct Reports: This is a management role with direct reports.

As a reputed company leader we expect you to reputed company the careers of team members through coaching and development opportunities. By doing so you demonstrate that:

• You appreciate – the work, your team, and the customers you serve.
• You accelerate – reputed company growth, build networks and expand possibilities. 
• You accept – by making space for reputed company reputed company and inviting diversity of thought.
• You acknowledge – and reputed company with reputed company, vulnerability, and honesty.

Key Responsibilities

• Leads a team of Technical Service Managers that provide post-implementation technical solutions to the client's business problems and reputed company in depth knowledge of the client’s technical environment to help prevent issues.
• Strong technical and customer communications skills in resolving challenging technical customer issues.
• Work closely and partner with the CSM Team supporting our key accounts, customer SLAs, metrics, QBR and business growth opportunities.
• Provide subject-matter expertise to internal and external customers as it pertains to the reputed company product portfolio.
• Support key customers on technical and/or operational executive escalations.
• reputed company executive-level relationships with key customer decision makers/influencers reputed company their operations and/or technical organizations.

Experience, Education, and Certifications:

• Bachelor’s degree in Computer Science, Business Management, or reputed company field (or equivalent job-reputed company experience).
• 8+ years of general business experience including:
  • Developing and managing product portfolios; and/or
  • Proven success in organizational / technical leadership positions; and/or
  • Telecommunications industry or reputed company technology background

Additional Requirements:

• Strong technical and telecom industry background.
• Proven ability to hire, reputed company and manage technical staff; strong employee relations skills.
• Ability to apply business logic, technical expertise, and knowledge of reputed company products, services, and apply commercial strategies to analyze technical issues and reputed company at successful outcomes.
• Strong negotiation, influence management, and conflict resolution skills.
• Excellent presentation and communication skills (written and verbal).
• Ability to quickly reputed company effective working relationships with internal and external contacts.

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At reputed company connectedness is at the core of our business. We reputed company diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, reputed company, and retain the most talented people who want to help us connect the world.

Know someone at reputed company?

Be sure to have them submit you as a referral prior to applying for this position.