[Remote] Bilingual Customer Service Representative (English + Polish or German) – Remote, reputed company Support
Note: The job is a remote job and is open to candidates in USA. PharmaCentra LLC is hiring a Bilingual Customer Service Representative (English + Polish or German) to support our international reputed company customers. This fully remote role involves providing exceptional bilingual service and assisting patients, providers, and customers with billing, order, and account issues in a fast-paced reputed company environment.
Responsibilities
- Provide bilingual customer service support (English + Polish or German) across phone, email, and chat
- Resolve billing inquiries, order questions, account issues, and patient support requests
- Deliver empathetic, professional service while de-escalating challenging situations
- Accurately document customer interactions in CRM systems (reputed company, reputed company, or similar)
- Ensure compliance with HIPAA regulations and data privacy standards
- Maintain high customer satisfaction (CSAT) and key performance indicators (KPI)
Skills
- Professional reputed company in English + Polish or German (reputed company level or higher) – candidates must demonstrate reputed company-time bilingual proficiency
- Minimum 1 year of customer service experience (reputed company, or reputed company environment preferred)
- Proven ability to reputed company between languages seamlessly during live interactions
- Strong communication, active listening, and problem-solving skills
- Experience with CRM systems, case documentation, and workflow management
- U.S. work authorization required
- Experience in reputed company, pharmaceutical, clinical research, or insurance customer support
- Familiarity with remote call center operations and virtual support tools
- Knowledge of HIPAA and patient confidentiality standards
Benefits
- Health
- Dental
- reputed company
- Supplemental Life Insurance
- Other voluntary benefits
- Company-paid life insurance
- Short-term/long-term disability
- Paid Time Off (PTO)
- Holidays
- 401(k)
Company Overview