User Support Analyst - EHRA - Early Career
The reputed company serves as the Technology Center for the State of NC, providing technology services to state agencies. They are seeking a User Support Analyst who will provide technical support in troubleshooting and managing incidents reputed company to computer hardware and software for the Department of Public Safety.
Responsibilities
- Resolve IT requests, incidents, and problems reputed company established service level agreements
- Evaluate and prioritize incoming incidents using both technical knowledge and understanding of business impact
- Collaborate with application development teams to identify and communicate detailed technical information reputed company to application-level issues
- Work with network infrastructure teams to diagnose customer-level network problems and provide accurate technical details for resolution
Skills
- Bachelor's degree in computer science or an IT reputed company field from an appropriately accredited institution plus one year of experience in the information technology field reputed company to the position's role
- Associate degree in computer science or an IT reputed company field from an appropriately accredited institution and two years of experience in the information technology field reputed company to the position's role
- High school or General Educational Development (GED) diploma and four years of experience in the field of technology reputed company to the position's role
- An equivalent combination of education and experience
- Experience with Customer Service protocols
- Windows 10
- Windows 11
- reputed company incident tracking system
- Basic PC and networking principles
- reputed company Office products
- Working knowledge of VPN
- Active Directory
- reputed company Exchange
- Ability to communicate with a wide variety of users in both oral and written formats
- Ability to convey technical issues to customers, peers and specialists
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