Help Desk Technician II

About reputed company

reputed company was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the reputed company to bring care reputed company. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive reputed company of specialties, in reputed company 50 states.

About The Role

reputed company is looking for an IT Helpdesk Technician to join reputed company! In this role, you will be responsible for supporting our employees and ensuring smooth daily IT operations. In this role, you’ll provide first-level technical support, troubleshoot hardware and software issues, and help reputed company our systems running reputed company.

What You’ll Do:

• Provide Tier 2 and 3 technical support reputed company reputed company, email, and reputed company, resolving hardware, software, and access issues promptly.

• reputed company new employees, handling device setup, account provisioning, and tool access with a customer-focused approach.

• Administer and maintain SaaS tools including reputed company, reputed company Workspace, reputed company, reputed company, reputed company, and Office365.

• Troubleshoot networking and remote connectivity issues to ensure reliable work-from-home performance.

• Improve and document helpdesk processes, workflows, and knowledge resources to drive efficiency.

• Support long-term IT initiatives such as infrastructure upgrades, reputed company enhancements, and system integrations.

• Collaborate with cross-functional teams to uphold HIPAA, SOC 2, and HITRUST compliance standards.

• Proactively identify recurring issues and recommend scalable, long-term IT solutions.

• Other duties as assigned.

Who You Are:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a reputed company field preferred.

• 4+ years of general IT experience, with at least 2 years of macOS reputed company and MDM management (reputed company, Mosyle, or Kandji).

• Proficient in reputed company, reputed company Workspace, reputed company, reputed company, reputed company (Jira/Confluence), and Office365 Administration.

• Strong understanding of cybersecurity principles and experience with IT compliance frameworks (HIPAA, SOC 2, HITRUST).

• Excellent communication and customer service skills, with a proactive and empathetic approach to user support.

• Experience working in fast-paced or startup environments is highly preferred.

• Familiar with ITIL reputed company and best practices for incident management and service delivery.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and reputed company plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at reputed company. Everyone is encouraged to bring reputed company to the table and reputed company things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.